Central London Community Healthcare NHS Trust provides a wide range of community health services, including nursing, therapy, and specialist care, across central London. Their mission is to deliver high-quality, patient-centered care that enhances health and well-being in the community. Their purpose is to support individuals by providing excellent care in their homes and local settings, promoting independence, and integrating services to meet diverse patient needs.

Science & Healthcare

Central London Community Healthcare NHS Trust

Our vision is to provide great care closer to home by following 4 values: Quality, Relationships, Delivery & Community

You should be motivated with excellent writing skills, capable of managing communications, building relationships, and supporting projects while demonstrating a proactive and organized approach.

You will manage communications enquiries, maintain stakeholder relationships, oversee social media, create content, issue email updates, prepare publications, and provide team support and performance reports.

Customer Relations

Marketing

London

The Communications Assistant is a pivotal role within the CLCH central Communications Team, providing responsive communications advice and assistance and improving engagement across digital platforms. Motivated and ambitious, you will be seeking to further develop your career as a communications professional. Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects, campaigns, and events. Taking a proactive, organised, and innovative approach to your work, you will make a real impact to staff experience and engagement and help to transform the Trust’s external profile. Act as the first point of contact for enquiries coming into the Communications Team via the communications inbox, responding or triaging within the team as appropriate. Develop and maintain excellent contacts and trusted relationships with a range of internal and external stakeholders. Manage the communications planning grid for key internal and external activities, liaising with Communications Team members to ensure it is up to date and accurate. Act as the named communications lead for select clinical and/or corporate services, developing an in depth understanding of the services and priorities and providing responsive advice and assistance. Manage the Trust’s corporate social media channels; create and schedule content and regularly monitor performance to improve engagement. Develop and issue corporate email communications to staff, including regular newsletters and ad-hoc alerts. Prepare a range of regular written and digital communications for publication on the staff intranet and external website, including news items, blogs and videos. Develop content and materials written in engaging, plain English language for different audiences and corporate communications channels. Provide regular reports on the performance of digital communications channels, identifying trends and making recommendations for improvement. Provide high quality administrative and business support to the Communications Team. Just as we care about our patients’ well-being, we care about yours! We Can Offer You * A comprehensive induction into the community service followed by a local induction to introduce you to the role * Car lease scheme(only available for Band 5 and up) * Flexible working options * Annual travel card loan * Training, support and development in your career To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits For further details / informal visits contact: Name: Katy Miller Job title: Senior Communications Manager Email address: katy.miller3@nhs.net Telephone number: 07810 152 026

The Communications Assistant is a pivotal role within the CLCH central Communications Team, providing responsive communications advice and assistance and improving engagement across digital platforms.Motivated and ambitious, you will be seeking to further develop your career as a communications professional. Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects, campaigns, and events.Taking a proactive, organised, and innovative approach to your work, you will make a real impact to staff experience and engagement and help to transform the Trust’s external profile.Act as the first point of contact for enquiries coming into the Communications Team via the communications inbox, responding or triaging within the team as appropriate.Develop and maintain excellent contacts and trusted relationships with a range of internal and external stakeholders.Manage the communications planning grid for key internal and external activities, liaising with Communications Team members to ensure it is up to date and accurate.Act as the named communications lead for select clinical and/or corporate services, developing an in depth understanding of the services and priorities and providing responsive advice and assistance.Manage the Trust’s corporate social media channels; create and schedule content and regularly monitor performance to improve engagement.Develop and issue corporate email communications to staff, including regular newsletters and ad-hoc alerts.Prepare a range of regular written and digital communications for publication on the staff intranet and external website, including news items, blogs and videos.Develop content and materials written in engaging, plain English language for different audiences and corporate communications channels.Provide regular reports on the performance of digital communications channels, identifying trends and making recommendations for improvement.Provide high quality administrative and business support to the Communications Team.Just as we care about our patients’ well-being, we care about yours!We Can Offer You * A comprehensive induction into the community service followed by a local induction to introduce you to the role * Car lease scheme(only available for Band 5 and up) * Flexible working options * Annual travel card loan * Training, support and development in your career      To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefitsFor further details / informal visits contact: Name: Katy Miller Job title: Senior Communications Manager Email address: katy.miller3@nhs.net Telephone number: 07810 152 026

Communications Assistant - Central London Community Healthcare NHS Trust

The Communications Assistant is a pivotal role within the CLCH central Communications Team, providing responsive communications advice and assistance and improving engagement across digital platforms.&lt;br&gt;&lt;br&gt;Motivated and ambitious, you will be seeking to further develop your career as a communications professional. Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects, campaigns, and events.&lt;br&gt;&lt;br&gt;Taking a proactive, organised, and innovative approach to your work, you will make a real impact to staff experience and engagement and help to transform the Trust’s external profile.&lt;br&gt;&lt;br&gt;Act as the first point of contact for enquiries coming into the Communications Team via the communications inbox, responding or triaging within the team as appropriate.&lt;br&gt;&lt;br&gt;Develop and maintain excellent contacts and trusted relationships with a range of internal and external stakeholders.&lt;br&gt;&lt;br&gt;Manage the communications planning grid for key internal and external activities, liaising with Communications Team members to ensure it is up to date and accurate.&lt;br&gt;&lt;br&gt;Act as the named communications lead for select clinical and/or corporate services, developing an in depth understanding of the services and priorities and providing responsive advice and assistance.&lt;br&gt;&lt;br&gt;Manage the Trust’s corporate social media channels; create and schedule content and regularly monitor performance to improve engagement.&lt;br&gt;&lt;br&gt;Develop and issue corporate email communications to staff, including regular newsletters and ad-hoc alerts.&lt;br&gt;&lt;br&gt;Prepare a range of regular written and digital communications for publication on the staff intranet and external website, including news items, blogs and videos.&lt;br&gt;&lt;br&gt;Develop content and materials written in engaging, plain English language for different audiences and corporate communications channels.&lt;br&gt;&lt;br&gt;Provide regular reports on the performance of digital communications channels, identifying trends and making recommendations for improvement.&lt;br&gt;&lt;br&gt;Provide high quality administrative and business support to the Communications Team.&lt;br&gt;&lt;br&gt;Just as we care about our patients’ well-being, we care about yours!&lt;br&gt;&lt;br&gt;&lt;strong&gt;We Can Offer You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A comprehensive induction into the community service followed by a local induction to introduce you to the role&lt;/li&gt;&lt;li&gt;Car lease scheme(only available for Band 5 and up)&lt;/li&gt;&lt;li&gt;Flexible working options&lt;/li&gt;&lt;li&gt;Annual travel card loan&lt;/li&gt;&lt;li&gt;Training, support and development in your career&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Katy Miller Job title: Senior Communications Manager Email address: katy.miller3@nhs.net Telephone number: 07810 152 026

Communications Assistant

You should be motivated, organized, and possess strong communication skills. Experience in project support or service improvement is essential, along with the ability to collaborate across disciplines.

You will coordinate project activities, maintain documentation, analyze data, provide administrative support, and ensure proper governance for transformation initiatives to enhance patient care and service efficiency.

Business, Operations & Strategy

An exciting substantive opportunity has arisen for a full-time Band 5 Transformation Project Support Officer within CLCH’s Outer Northwest Division Transformation Team. We are looking for a highly motivated and organised individual to join our dynamic Transformation Team, supporting a range of projects aimed at improving patient care, service efficiency, and staff experience across the Outer Northwest Division. The post holder will play a key role in coordinating project activities, maintaining documentation, analysing data, and providing administrative and operational support to ensure the successful delivery of transformation initiatives. The ideal candidate will have excellent communication and organisational skills, experience in project support or service improvement, and the ability to work collaboratively with colleagues across different disciplines and services. This is a fantastic opportunity to develop your project management skills and contribute to meaningful change within Central London Community Healthcare NHS Trust. The team are responsible for delivery of the Division’s Transformation programme (including linking with central transformation and system wide transformation) and supporting several priority initiatives and ensuring that our projects are governed and managed appropriately. This position has an immediate start date (or as negotiated) as a permanent contract. Just as we care about our patients’ well-being, we care about yours! We Can Offer You * A comprehensive induction into the community service followed by a local induction to introduce you to the role * Car lease scheme(only available for Band 5 and up) * Flexible working options * Annual travel card loan * Training, support and development in your career To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits For further details / informal visits contact: Name: Rosemary Bonney Job title: Transformation Project Manager Email address: rosemary.bonney3@nhs.net Telephone number: 07500075348

An exciting substantive opportunity has arisen for a full-time Band 5 Transformation Project Support Officer within CLCH’s Outer Northwest Division Transformation Team.We are looking for a highly motivated and organised individual to join our dynamic Transformation Team, supporting a range of projects aimed at improving patient care, service efficiency, and staff experience across the Outer Northwest Division. The post holder will play a key role in coordinating project activities, maintaining documentation, analysing data, and providing administrative and operational support to ensure the successful delivery of transformation initiatives.The ideal candidate will have excellent communication and organisational skills, experience in project support or service improvement, and the ability to work collaboratively with colleagues across different disciplines and services. This is a fantastic opportunity to develop your project management skills and contribute to meaningful change within Central London Community Healthcare NHS Trust.The team are responsible for delivery of the Division’s Transformation programme (including linking with central transformation and system wide transformation) and supporting several priority initiatives and ensuring that our projects are governed and managed appropriately.This position has an immediate start date (or as negotiated) as a permanent contract.Just as we care about our patients’ well-being, we care about yours!We Can Offer You * A comprehensive induction into the community service followed by a local induction to introduce you to the role * Car lease scheme(only available for Band 5 and up) * Flexible working options * Annual travel card loan * Training, support and development in your career      To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefitsFor further details / informal visits contact: Name: Rosemary Bonney Job title: Transformation Project Manager Email address: rosemary.bonney3@nhs.net Telephone number: 07500075348

Transformation Project Support Officer - Central London Community Healthcare NHS Trust

An exciting substantive opportunity has arisen for a full-time Band 5 Transformation Project Support Officer within CLCH’s Outer Northwest Division Transformation Team.&lt;br&gt;&lt;br&gt;We are looking for a highly motivated and organised individual to join our dynamic Transformation Team, supporting a range of projects aimed at improving patient care, service efficiency, and staff experience across the Outer Northwest Division. The post holder will play a key role in coordinating project activities, maintaining documentation, analysing data, and providing administrative and operational support to ensure the successful delivery of transformation initiatives.&lt;br&gt;&lt;br&gt;The ideal candidate will have excellent communication and organisational skills, experience in project support or service improvement, and the ability to work collaboratively with colleagues across different disciplines and services. This is a fantastic opportunity to develop your project management skills and contribute to meaningful change within Central London Community Healthcare NHS Trust.&lt;br&gt;&lt;br&gt;The team are responsible for delivery of the Division’s Transformation programme (including linking with central transformation and system wide transformation) and supporting several priority initiatives and ensuring that our projects are governed and managed appropriately.&lt;br&gt;&lt;br&gt;This position has an immediate start date (or as negotiated) as a permanent contract.&lt;br&gt;&lt;br&gt;Just as we care about our patients’ well-being, we care about yours!&lt;br&gt;&lt;br&gt;&lt;strong&gt;We Can Offer You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A comprehensive induction into the community service followed by a local induction to introduce you to the role&lt;/li&gt;&lt;li&gt;Car lease scheme(only available for Band 5 and up)&lt;/li&gt;&lt;li&gt;Flexible working options&lt;/li&gt;&lt;li&gt;Annual travel card loan&lt;/li&gt;&lt;li&gt;Training, support and development in your career&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Rosemary Bonney Job title: Transformation Project Manager Email address: rosemary.bonney3@nhs.net Telephone number: 07500075348

Transformation Project Support Officer

You need health coaching experience, strong communication skills, a degree or equivalent, IT proficiency, knowledge of primary care, and a commitment to patient-centered, personalized care.

You will coach patients in healthcare management, facilitate access to resources, maintain records, collaborate with teams, and present health education to empower informed choices.

Healthcare

Job Title Health & Wellbeing Coach Salary Dependent on experience Responsible To HWBC – Team Leader Hours 37.5 Key Relationships 32 General Practices: 4PCN’s, WL ICB, Central London Borough Team, Westminster City Council, Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners Requirements Who We Are Healthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community organisations, we help people to stay well and live healthier lives for longer. We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles. We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus’ and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT) We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy. Our Approach Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment. Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station. Our Purpose Our purpose is to transform Health and Wellbeing in our communities. Our Vision Our Vision is to be the Healthcare Provider of choice, rooted in primary care. Our Values For our practices, patients, teams and ecosystem we commit to be: Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes Resilient: we listen and with this feedback, we constantly build and improve Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking Aspirational: we nurture and motivate so our people are enabled to reach their full potential Role Summary As a Health and Wellbeing Coach, you will empower individuals to take control of their physical and mental health by supporting behavior change and promoting self-management. Using health coaching, motivational interviewing, and behavior change techniques, you will help people build the knowledge, skills, and confidence to make positive lifestyle changes. This role takes a holistic approach, increasing access to community support and self-management education. Working closely with GPs, Care Navigators and other healthcare professionals within Primary Care Networks, you will deliver personalised care to individuals referred for support with conditions such as diabetes, obesity, hypertension, and stress, as well as those needing emotional and motivational support. Westminster is home to a very diverse population, and the residents you will work with may come from a range of backgrounds – some more challenging than others. This is an exciting opportunity to contribute to an innovative care model that aims to reduce health inequalities and improve patient outcomes. This role is especially well-suited to someone with knowledge, experience, and enthusiasm in psychology, wellbeing, fitness, health, or nutrition. Responsibilities: Role Requirements and Responsibilities * Patient and Community Engagement * Encourage patients, their families, and carers to actively participate in their own healthcare, facilitating access to community resources, peer support groups, and other wellbeing activities. * Oversee the use of health technology to support patient engagement and lifestyle changes, such as tele-health and action planning tools. * See patients on a one-to-one basis within GP practice clinics, as well as in groups providing health and wellness support. * Work with patients over multiple sessions (up to 12) to coach, motivate, and support them in identifying their needs, setting goals, and putting their personalised health and care plan into action2. * Collaborative Working * Build and maintain relationships with external agencies and local community services to foster a coordinated approach to patient care. * Work closely within the PCN’s multidisciplinary team (MDT) and with GP practices to facilitate appropriate patient referrals and data entry, adhering to data protection standards and agreements. * Drive to embed themselves within their GP practices alongside other clinical type roles * Contribute to adhoc project work, including support to the Health Equity team, or other HCL colleagues * Documentation and Administration * Ensure accurate and up-to-date patient records, including documentation of all health coaching interventions, referral processes, and directory of services. * Support practice staff in patient referrals and identification of individuals suitable for health and wellbeing coaching. * Present health education in both one-on-one and group settings, including facilitating discussions and action plans that empower patients to make informed health choices. Requirements: * Proven experience in health coaching, motivational interviewing, and behaviour change techniques. * Experience within a healthcare setting, with a strong focus on patient-centred care. * Excellent communication and interpersonal skills, with the ability to build effective relationships with internal teams, external agencies, and patients. * Strong organisational skills and attention to detail for record-keeping, training planning, and administrative responsibilities. * Commitment to personalised care, reducing health inequalities, and empowering individuals to manage their health independently. Person Specification Essential Qualifications and Experience * Educated to degree level or relevant level of skills and experience * Evidence of continuing education and development * Experience within a healthcare setting * Experience of working within a multidisciplinary team Desirable * Accredited Health and Wellbeing Coach (Personalised Care Institute (PCI) Accredited Courses) * Experience of working within Primary Care * Experience working within digital healthcare Knowledge Essential * Working knowledge and a commitment to team approach and multi-disciplinary working * Understanding of clinical risk management and clinical governance * Knowledge of various IT systems and good IT proficiency * An understanding, acceptance and adherence to the need for strict confidentiality * Knowledge and awareness of issues affecting Primary Care and more broadly within the NHS Desirable * Knowledge of EMIS, SystmOne, Patches and Surgery Connect Essential Skills * Ability to develop and sustain relationships with a wide range of individuals and within groups * Ability to work across organisations to deliver a common objective * Willingness to share and collaborate across entire primary health team * Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams * Ability to recognise own limitations and act upon them appropriately * Willingness to learn new skills and to problem solve daily * Ability to work within the changing structure of the NHS * Excellent communicator * Ability to work in line with practice systems and processes * Ability to understand issues, problem solve and propose solutions * Analysis of data to produce succinct information appropriate for its audience * Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others Desirable * Microsoft office 365 suite skills The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post

Job Title Health & Wellbeing CoachSalary Dependent on experienceResponsible To HWBC – Team LeaderHours 37.5Key Relationships 32 General Practices: 4PCN’s, WL ICB, Central London Borough Team, Westminster City Council,Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL),Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health PartnersRequirementsWho We AreHealthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community organisations, we help people to stay well and live healthier lives for longer.We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus’ and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT)We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.Our ApproachOur approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.Our PurposeOur purpose is to transform Health and Wellbeing in our communities.Our VisionOur Vision is to be the Healthcare Provider of choice, rooted in primary care.Our ValuesFor our practices, patients, teams and ecosystem we commit to be:Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each otherAccountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomesResilient: we listen and with this feedback, we constantly build and improvePioneering: we champion change, embrace creativity and promote innovation and new ways of thinkingAspirational: we nurture and motivate so our people are enabled to reach their full potentialRole SummaryAs a Health and Wellbeing Coach, you will empower individuals to take control of their physical and mental health by supporting behavior change and promoting self-management. Using health coaching, motivational interviewing, and behavior change techniques, you will help people build the knowledge, skills, and confidence to make positive lifestyle changes. This role takes a holistic approach, increasing access to community support and self-management education. Working closely with GPs, Care Navigators and other healthcare professionals within Primary Care Networks, you will deliver personalised care to individuals referred for support with conditions such as diabetes, obesity, hypertension, and stress, as well as those needing emotional and motivational support. Westminster is home to a very diverse population, and the residents you will work with may come from a range of backgrounds – some more challenging than others. This is an exciting opportunity to contribute to an innovative care model that aims to reduce health inequalities and improve patient outcomes.This role is especially well-suited to someone with knowledge, experience, and enthusiasm in psychology, wellbeing, fitness, health, or nutrition.Responsibilities:Role Requirements and Responsibilities * Patient and Community Engagement * Encourage patients, their families, and carers to actively participate in their own healthcare, facilitating access to community resources, peer support groups, and other wellbeing activities. * Oversee the use of health technology to support patient engagement and lifestyle changes, such as tele-health and action planning tools. * See patients on a one-to-one basis within GP practice clinics, as well as in groups providing health and wellness support. * Work with patients over multiple sessions (up to 12) to coach, motivate, and support them in identifying their needs, setting goals, and putting their personalised health and care plan into action2. * Collaborative Working * Build and maintain relationships with external agencies and local community services to foster a coordinated approach to patient care. * Work closely within the PCN’s multidisciplinary team (MDT) and with GP practices to facilitate appropriate patient referrals and data entry, adhering to data protection standards and agreements. * Drive to embed themselves within their GP practices alongside other clinical type roles * Contribute to adhoc project work, including support to the Health Equity team, or other HCL colleagues * Documentation and Administration * Ensure accurate and up-to-date patient records, including documentation of all health coaching interventions, referral processes, and directory of services. * Support practice staff in patient referrals and identification of individuals suitable for health and wellbeing coaching. * Present health education in both one-on-one and group settings, including facilitating discussions and action plans that empower patients to make informed health choices.      Requirements: * Proven experience in health coaching, motivational interviewing, and behaviour change techniques. * Experience within a healthcare setting, with a strong focus on patient-centred care. * Excellent communication and interpersonal skills, with the ability to build effective relationships with internal teams, external agencies, and patients. * Strong organisational skills and attention to detail for record-keeping, training planning, and administrative responsibilities. * Commitment to personalised care, reducing health inequalities, and empowering individuals to manage their health independently.      Person SpecificationEssentialQualifications and Experience * Educated to degree level or relevant level of skills and experience * Evidence of continuing education and development * Experience within a healthcare setting * Experience of working within a multidisciplinary team      Desirable * Accredited Health and Wellbeing Coach (Personalised Care Institute (PCI) Accredited Courses) * Experience of working within Primary Care * Experience working within digital healthcare      KnowledgeEssential * Working knowledge and a commitment to team approach and multi-disciplinary working * Understanding of clinical risk management and clinical governance * Knowledge of various IT systems and good IT proficiency * An understanding, acceptance and adherence to the need for strict confidentiality * Knowledge and awareness of issues affecting Primary Care and more broadly within the NHS      Desirable * Knowledge of EMIS, SystmOne, Patches and Surgery Connect      EssentialSkills * Ability to develop and sustain relationships with a wide range of individuals and within groups * Ability to work across organisations to deliver a common objective * Willingness to share and collaborate across entire primary health team * Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams * Ability to recognise own limitations and act upon them appropriately * Willingness to learn new skills and to problem solve daily * Ability to work within the changing structure of the NHS * Excellent communicator * Ability to work in line with practice systems and processes * Ability to understand issues, problem solve and propose solutions * Analysis of data to produce succinct information appropriate for its audience * Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others      Desirable * Microsoft office 365 suite skills      The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post

Health & Wellbeing Coach - Central London Community Healthcare NHS Trust

Job Title Health &amp;amp; Wellbeing Coach&lt;br&gt;&lt;br&gt;Salary Dependent on experience&lt;br&gt;&lt;br&gt;Responsible To HWBC – Team Leader&lt;br&gt;&lt;br&gt;Hours 37.5&lt;br&gt;&lt;br&gt;Key Relationships 32 General Practices: 4PCN’s, WL ICB, Central London Borough Team, Westminster City Council,&lt;br&gt;&lt;br&gt;Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL),&lt;br&gt;&lt;br&gt;Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;Who We Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Healthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community organisations, we help people to stay well and live healthier lives for longer.&lt;br&gt;&lt;br&gt;We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.&lt;br&gt;&lt;br&gt;We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus’ and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT)&lt;br&gt;&lt;br&gt;We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Approach&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.&lt;br&gt;&lt;br&gt;Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Purpose &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our purpose is to transform Health and Wellbeing in our communities.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Vision&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our Vision is to be the Healthcare Provider of choice, rooted in primary care.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For our practices, patients, teams and ecosystem we commit to be:&lt;br&gt;&lt;br&gt;Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other&lt;br&gt;&lt;br&gt;Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes&lt;br&gt;&lt;br&gt;Resilient: we listen and with this feedback, we constantly build and improve&lt;br&gt;&lt;br&gt;Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking&lt;br&gt;&lt;br&gt;Aspirational: we nurture and motivate so our people are enabled to reach their full potential&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Role Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;As a Health and Wellbeing Coach, you will empower individuals to take control of their physical and mental health by supporting behavior change and promoting self-management. Using health coaching, motivational interviewing, and behavior change techniques, you will help people build the knowledge, skills, and confidence to make positive lifestyle changes. This role takes a holistic approach, increasing access to community support and self-management education. Working closely with GPs, Care Navigators and other healthcare professionals within Primary Care Networks, you will deliver personalised care to individuals referred for support with conditions such as diabetes, obesity, hypertension, and stress, as well as those needing emotional and motivational support. Westminster is home to a very diverse population, and the residents you will work with may come from a range of backgrounds – some more challenging than others. This is an exciting opportunity to contribute to an innovative care model that aims to reduce health inequalities and improve patient outcomes.&lt;br&gt;&lt;br&gt;This role is especially well-suited to someone with knowledge, experience, and enthusiasm in psychology, wellbeing, fitness, health, or nutrition.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Role Requirements and Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Patient and Community Engagement&lt;/li&gt;&lt;li&gt; Encourage patients, their families, and carers to actively participate in their own healthcare, facilitating access to community resources, peer support groups, and other wellbeing activities.&lt;/li&gt;&lt;li&gt; Oversee the use of health technology to support patient engagement and lifestyle changes, such as tele-health and action planning tools.&lt;/li&gt;&lt;li&gt; See patients on a one-to-one basis within GP practice clinics, as well as in groups providing health and wellness support.&lt;/li&gt;&lt;li&gt; Work with patients over multiple sessions (up to 12) to coach, motivate, and support them in identifying their needs, setting goals, and putting their personalised health and care plan into action2.&lt;/li&gt;&lt;li&gt; Collaborative Working&lt;/li&gt;&lt;li&gt; Build and maintain relationships with external agencies and local community services to foster a coordinated approach to patient care.&lt;/li&gt;&lt;li&gt; Work closely within the PCN’s multidisciplinary team (MDT) and with GP practices to facilitate appropriate patient referrals and data entry, adhering to data protection standards and agreements.&lt;/li&gt;&lt;li&gt; Drive to embed themselves within their GP practices alongside other clinical type roles&lt;/li&gt;&lt;li&gt; Contribute to adhoc project work, including support to the Health Equity team, or other HCL colleagues&lt;/li&gt;&lt;li&gt; Documentation and Administration&lt;/li&gt;&lt;li&gt; Ensure accurate and up-to-date patient records, including documentation of all health coaching interventions, referral processes, and directory of services.&lt;/li&gt;&lt;li&gt; Support practice staff in patient referrals and identification of individuals suitable for health and wellbeing coaching.&lt;/li&gt;&lt;li&gt; Present health education in both one-on-one and group settings, including facilitating discussions and action plans that empower patients to make informed health choices.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Proven experience in health coaching, motivational interviewing, and behaviour change techniques.&lt;/li&gt;&lt;li&gt; Experience within a healthcare setting, with a strong focus on patient-centred care.&lt;/li&gt;&lt;li&gt; Excellent communication and interpersonal skills, with the ability to build effective relationships with internal teams, external agencies, and patients.&lt;/li&gt;&lt;li&gt; Strong organisational skills and attention to detail for record-keeping, training planning, and administrative responsibilities.&lt;/li&gt;&lt;li&gt; Commitment to personalised care, reducing health inequalities, and empowering individuals to manage their health independently.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Person Specification&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Qualifications and Experience &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Educated to degree level or relevant level of skills and experience&lt;/li&gt;&lt;li&gt; Evidence of continuing education and development&lt;/li&gt;&lt;li&gt; Experience within a healthcare setting&lt;/li&gt;&lt;li&gt; Experience of working within a multidisciplinary team&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Accredited Health and Wellbeing Coach (Personalised Care Institute (PCI) Accredited Courses)&lt;/li&gt;&lt;li&gt; Experience of working within Primary Care&lt;/li&gt;&lt;li&gt; Experience working within digital healthcare&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Knowledge &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Working knowledge and a commitment to team approach and multi-disciplinary working&lt;/li&gt;&lt;li&gt; Understanding of clinical risk management and clinical governance&lt;/li&gt;&lt;li&gt; Knowledge of various IT systems and good IT proficiency&lt;/li&gt;&lt;li&gt; An understanding, acceptance and adherence to the need for strict confidentiality&lt;/li&gt;&lt;li&gt; Knowledge and awareness of issues affecting Primary Care and more broadly within the NHS&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Knowledge of EMIS, SystmOne, Patches and Surgery Connect&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Skills &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Ability to develop and sustain relationships with a wide range of individuals and within groups&lt;/li&gt;&lt;li&gt; Ability to work across organisations to deliver a common objective&lt;/li&gt;&lt;li&gt; Willingness to share and collaborate across entire primary health team&lt;/li&gt;&lt;li&gt; Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams&lt;/li&gt;&lt;li&gt; Ability to recognise own limitations and act upon them appropriately&lt;/li&gt;&lt;li&gt; Willingness to learn new skills and to problem solve daily&lt;/li&gt;&lt;li&gt; Ability to work within the changing structure of the NHS&lt;/li&gt;&lt;li&gt; Excellent communicator&lt;/li&gt;&lt;li&gt; Ability to work in line with practice systems and processes&lt;/li&gt;&lt;li&gt; Ability to understand issues, problem solve and propose solutions&lt;/li&gt;&lt;li&gt; Analysis of data to produce succinct information appropriate for its audience&lt;/li&gt;&lt;li&gt; Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Microsoft office 365 suite skills&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post&lt;/strong&gt;

Central London Community Healthcare NHS Trust

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