360 Operations Analyst - Intern (12-month placement)

AXA

Nov 16

Applications are closed

Internship
Full-time
Off-cycle Internship
IT & Cybersecurity
Business, Operations & Strategy
London

Requirements

Currently undertaking an IT/Business related degree.
Highly organised and exceptional time management skills.
Attention to detail.
Good communication and interpersonal skills – must be prepared to communicate with Technology staff at all levels and in all locations.
Above average ability to use MS Office tools and in particular MS Excel for reporting.
Ability to analyse complex information and present results in a clear manner.
Good with numbers.
Go-getter, ability to use good initiative.
Displays maturity and professionalism.
Have a high level of phone etiquette.
Be able to negotiate and create positive relationships with vendors.
Have interest in customer service.

Responsibilities

Stock management – Keeping a record of all company stock. Raising orders when stock runs low and handle any special requests such ergonomic equipment, etc. Also, keep update to date with the budgets; inform and provide a forecast to senior managers when more budget is required.
Receiving deliveries and making sure invoices are correctly reconciled. Liaising with the customer service/account manager for any issues with products or services and internal accounts payable team with any invoicing issues.
Act as a contact/decision maker for external vendors for the company.
Stock and vendor management for our London office.
Assist with resolution of hardware issues i.e., faulty laptops, screen, mouse etc.
Using SharePoint to update teams on ongoing project and to work collaboratively.
Analysing and extracting the data to understand how devices can be enhanced and cater for a longer period. Reducing cost by understanding company needs and usage, therefore altering contracts with service providers to ensure we get the best for our users.
Assist the UK 360 team with day-to-day support activities.
Understand SLAs and work accordingly with our ticketing system, Service Now.
Build laptops and setup new corporate devices/BYOD for all users.
Manage our corporate mobile accounts.
Review our support mailbox and assist users.
Ensure the 360 lounge is always covered.
Utilising corporate software to monitor usage and performance of corporate devices.
Validate meeting room signages and equipment is fully functional.
Perform proactive floor walks to assess user satisfaction including meeting room checks.
Manage HR inductions of new joiners to present 360 and give users an introduction of our system.

FAQs

What type of degree should I be pursuing to apply for this internship?

You should be currently undertaking an IT or Business-related degree.

What are the main responsibilities of a 360 Operations Analyst Intern?

The main responsibilities include stock management, assisting with hardware issues, managing vendor relationships, and providing desktop support services, among others.

Is prior experience required for this internship?

Previous experience is not explicitly required, but having relevant skills and a proactive attitude is important.

What skills are essential for this role?

Essential skills include being highly organized, possessing good communication and interpersonal skills, proficiency in MS Office (particularly Excel), and having attention to detail.

Will I have the opportunity to work with external vendors?

Yes, you will act as a contact and decision maker for external vendors as part of your responsibilities.

What tools or systems will I be expected to use?

You will be expected to use SharePoint, Service Now, and various corporate software to monitor usage and performance.

How often will I interact with the 360 Technology team?

You will assist the UK 360 team with day-to-day support activities, which will involve regular interaction.

Will I have opportunities for personal and professional growth?

Yes, the company offers personalized learning paths and opportunities for skill development.

Are there any facilities for new joiners?

Yes, you will manage HR inductions for new joiners and present the 360 systems to them.

What is the company's stance on diversity and inclusion?

AXA IM is committed to diversity and inclusion, valuing individual differences in its workforce and encouraging candidates from all backgrounds to apply.

AXA

Finance

Industry

10,001+

Employees

1816

Founded Year

Mission & Purpose

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.