You should be a graduate with good English, a pleasing personality, integrity, a desire to learn, and flexibility for rotating shifts.

You will assist customers, resolve queries, inform them about products, understand their needs, close sales, monitor performance, and maintain accurate call records while adhering to company policies.

Sales & Business Development

People, HR & Administration

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.

Finance

Kotak Mahindra Bank 

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     <p><b>811 Digital – Outbound Officer<br> </b></p>
     <p></p>
     <p><b>811 Digital – Outbound Officer<br> </b></p>
     <p></p>
     <div>
      <div>
       <div>
        <div>
         <p>Department<br></p>
        </div>
        <div>
         <p>Retail Liabilities | Digital Banking<br></p>
        </div>
       </div><br>
       <div>
        <div>
         <p>Location<br></p>
        </div>
        <div>
         <p>Noida<br></p>
        </div>
       </div><br>
       <div>
        <div>
         <p>Number of Positions<br></p>
        </div>
        <div>
         <p>Multiple<br></p>
        </div>
       </div><br>
       <div>
        <div>
         <p>Position Grade<br></p>
        </div>
        <div>
         <p>M1<br></p>
        </div>
       </div><br>
      </div>
     </div>
     <p></p>
     <ul>
      <li>Assisting in resolving customer queries.</li>
      <li>Contacting potential or existing customers to inform them about a product or service using scripts</li>
      <li>Answering questions about products or the company</li>
      <li>Asking questions to understand customer requirements and close sales</li>
      <li>Providing information to customers.</li>
      <li>Monitoring sales performance.</li>
      <li>Closing sales deals.</li>
      <li>Keeping a record of calls and relevant details.</li>
      <li>Go the “extra mile” to meet sales quota and facilitate future sales</li>
      <li>Keep records of calls and sales and note useful information</li>
      <li>Make sales or recommendations for products or services that may better suit customer needs</li>Adhere to all company policies and procedures
     </ul>
     <p></p><br>
     <ul>
      <li>Graduate with decent English communication.</li>
      <li>Candidate should have a pleasing personality and should be presentable.</li>
      <li>Should be dedicated and display integrity.</li>
      <li>Willingness to learn with an attitude of continuous improvement.</li>Willing to work in rotating shifts
     </ul>
    </div>
    <p></p>
    <div>
     <b>811 Digital – Outbound Officer<br> </b>
    </div>
   </div><br>
   <div>
    <div>
     <p>EXPERIENCEKotak Mahindra Bank, Noida —Sr. Manager-Talent AcquisitionNov 2022 - PRESENT</p>
     <ul>
      <li>Handling the hiring for pan India on contact center for Front level and mid-level.</li>
      <li>Spoc for multiple Business Vertical which includes Premium Process.</li>
      <li>Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre.</li>
      <li>Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards.</li>
      <li>Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence.</li>
      <li>Maintain MIS to analyze the quality of the hiring done in the zone.</li>
      <li>Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any &amp; smoother processing of their payments without delay.</li>
      <li>Ensuring smoother on boarding &amp; exit processes been followed without fail &amp; analyse the candidate‘s self-experience through questionnaire filled by him/her at both stages.</li>
     </ul>
     <p>HDB financial Services, Noida —Centre HRJan 2019 - Oct 2022</p>
     <ul>
      <li>Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database.</li>
      <li>Identifying future staffing needs.</li>
      <li>Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales &amp; HR Professionals.</li>
      <li>Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix.</li>
      <li>Preliminary screening and conducting first stage interview.</li>
      <li>Pre &amp; post offer documentation, Negotiating with candidates</li>
      <li>Formulating the salary structure of new hires.</li>
      <li>Preparing and issuing offer letters, appointment letters &amp; confirmation letters.</li>
      <li>Background verification, Joining formalities, induction for all the new hires.</li>
      <li>Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective</li>
      <li>Building effective and trustworthy relationships with employees.</li>
      <li>Interacting and meeting employees to understand challenges and grievances to resolve the same.</li>
      <li>Currently acting as a first level of escalation for all employee-related queries.</li>
      <li>Maintaining healthy internal communications and ensuring proper channels for the escalations.</li>
      <li>Organized many employee communication forums like– One on One Interviews, Skip level meeting, project team meeting etc.</li>
      <li>Organized fun activities at the location level.</li>
      <li>Planning &amp; execution of monthly engagement events.</li>
      <li>Taking new initiatives to boost employee morale and engagement level.</li>
      <li>Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process.</li>
      <li>Ensuring healthy separation and issuing relieving letters.</li>
     </ul>
     <p>Indiamart Intermesh Ltd., Noida— Executive- Talent AcquisitionSept 2017 -Jan 2019</p>
     <ul>
      <li>Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts.</li>
      <li>Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement.</li>
      <li>Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers.</li>
      <li>Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing.</li>
      <li>Pre &amp; Post offer documentation, Issuing offer letter &amp; appointment letter.</li>
     </ul>
     <p>KAZO Fashion Private Limited, Noida — Management Trainee – Talent Acquisition &amp; Talent ManagementNov 2016- Sep 2017</p>
     <ul>
      <li>Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal.</li>
      <li>Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa .</li>
      <li>Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower.</li>
      <li>Annual Manpower Planning budgeting and adherence to the same</li>Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management.
     </ul>
    </div>
    <div>
     <p>SKILLS</p>
     <ul>
      <li>HR Policy Execution</li>
      <li>Recruitment/Talent Acquisition Induction/orientation</li>
      <li>Training &amp; Development</li>
      <li>Employee Relations / Welfare</li>
      <li>Employee Engagement</li>
      <li>Payroll Management</li>
      <li>Grievance Handling</li>
     </ul>
     <p>AWARDS</p>
     <ul>
      <li>Go-Getter Award at HDB Financial Services(2021)</li>
      <li>Employee of the Month at HDB Financial Services(2019)</li>
     </ul>
     <p>EDUCATION</p>
     <ul>
      <li>MSW(HR), Kurukshetra University(2014-2016)</li>
      <li>B.Com, Delhi University(2012-2014)</li>
      <li>12th from CBSE Board(2012)</li>
      <li>10th from CBSE Board(2010)</li>
     </ul>
    </div>
   </div>
  </div>
 </div>
</div>
<p></p><br>
<div></div><br>
<div></div>



 
  
   
    
     811 Digital – Outbound Officer 
     
     811 Digital – Outbound Officer 
     
     
      
       
        
         Department
        
        
         Retail Liabilities | Digital Banking
        
       
       
        
         Location
        
        
         Noida
        
       
       
        
         Number of Positions
        
        
         Multiple
        
       
       
        
         Position Grade
        
        
         M1
        
       
      
     
     
     
      Assisting in resolving customer queries.
      Contacting potential or existing customers to inform them about a product or service using scripts
      Answering questions about products or the company
      Asking questions to understand customer requirements and close sales
      Providing information to customers.
      Monitoring sales performance.
      Closing sales deals.
      Keeping a record of calls and relevant details.
      Go the “extra mile” to meet sales quota and facilitate future sales
      Keep records of calls and sales and note useful information
      Make sales or recommendations for products or services that may better suit customer needsAdhere to all company policies and procedures
     
     
     
      Graduate with decent English communication.
      Candidate should have a pleasing personality and should be presentable.
      Should be dedicated and display integrity.
      Willingness to learn with an attitude of continuous improvement.Willing to work in rotating shifts
     
    
    
    
     811 Digital – Outbound Officer 
    
   
   
    
     EXPERIENCEKotak Mahindra Bank, Noida —Sr. Manager-Talent AcquisitionNov 2022 - PRESENT
     
      Handling the hiring for pan India on contact center for Front level and mid-level.
      Spoc for multiple Business Vertical which includes Premium Process.
      Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre.
      Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards.
      Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence.
      Maintain MIS to analyze the quality of the hiring done in the zone.
      Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay.
      Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidate‘s self-experience through questionnaire filled by him/her at both stages.
     
     HDB financial Services, Noida —Centre HRJan 2019 - Oct 2022
     
      Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database.
      Identifying future staffing needs.
      Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals.
      Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix.
      Preliminary screening and conducting first stage interview.
      Pre & post offer documentation, Negotiating with candidates
      Formulating the salary structure of new hires.
      Preparing and issuing offer letters, appointment letters & confirmation letters.
      Background verification, Joining formalities, induction for all the new hires.
      Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective
      Building effective and trustworthy relationships with employees.
      Interacting and meeting employees to understand challenges and grievances to resolve the same.
      Currently acting as a first level of escalation for all employee-related queries.
      Maintaining healthy internal communications and ensuring proper channels for the escalations.
      Organized many employee communication forums like– One on One Interviews, Skip level meeting, project team meeting etc.
      Organized fun activities at the location level.
      Planning & execution of monthly engagement events.
      Taking new initiatives to boost employee morale and engagement level.
      Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process.
      Ensuring healthy separation and issuing relieving letters.
     
     Indiamart Intermesh Ltd., Noida— Executive- Talent AcquisitionSept 2017 -Jan 2019
     
      Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts.
      Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement.
      Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers.
      Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing.
      Pre & Post offer documentation, Issuing offer letter & appointment letter.
     
     KAZO Fashion Private Limited, Noida — Management Trainee – Talent Acquisition & Talent ManagementNov 2016- Sep 2017
     
      Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal.
      Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa .
      Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower.
      Annual Manpower Planning budgeting and adherence to the sameResponsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management.
     
    
    
     SKILLS
     
      HR Policy Execution
      Recruitment/Talent Acquisition Induction/orientation
      Training & Development
      Employee Relations / Welfare
      Employee Engagement
      Payroll Management
      Grievance Handling
     
     AWARDS
     
      Go-Getter Award at HDB Financial Services(2021)
      Employee of the Month at HDB Financial Services(2019)
     
     EDUCATION
     
      MSW(HR), Kurukshetra University(2014-2016)
      B.Com, Delhi University(2012-2014)
      12th from CBSE Board(2012)
      10th from CBSE Board(2010)
     
    
   
  
 





811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Requirements

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Kotak Mahindra Bank

Mission & Purpose