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Become a Luxury Brand Evaluator in Florida - Apply Now

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CXG

3d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Edgewood
  • Quick Apply

AI generated summary

  • You must be 18+ (21+ in the U.S.), a current customer of luxury brands, not under contract with retail brands, punctual, organized, detail-oriented, and passionate about customer experience.
  • You will choose assignments, evaluate luxury stores or online services, observe ambiance and service quality, and provide feedback through questionnaires.

Requirements

  • Must be 18 years or older (21 years or older in the United States)
  • Current customer of premium and luxury brands
  • Not currently under contract with any retail brands, to ensure impartiality
  • Punctual, organized, detail-oriented, and reliable
  • Observant and passionate about customer experience
  • No prior experience is required; we value honest feedback from genuine customers

Responsibilities

  • Choose your assignments - align your missions with your personal preferences and profile
  • Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
  • Observe carefully - check the ambiance, service quality, and overall customer experience
  • Provide honest feedback - use our platform to share your observations through questionnaires

FAQs

What is the role of a luxury brand evaluator?

The role of a luxury brand evaluator involves discreetly assessing customer experiences with luxury brands and providing feedback to help refine their services. This may include visiting boutiques, purchasing online, or returning products.

How flexible are the assignments?

The assignments are very flexible; each in-store visit takes approximately 20 minutes, allowing you to complete multiple assignments as per your schedule.

What types of brands will I be evaluating?

You will evaluate a variety of luxury brands across different sectors, including fashion (e.g., Louis Vuitton, Prada), jewelry (e.g., Tiffany & Co., De Beers), beauty (e.g., Guerlain, L'Oréal), and automotive (e.g., Bentley, Maserati).

Is there a certification process to start evaluating?

Yes, you need to register, complete your profile, and pass a General Certification to access missions.

What type of compensation can I expect for my evaluations?

Compensation varies based on mission complexity for non-purchase evaluations, and you may also receive reimbursement for approved purchases made during purchase-based evaluations.

Are there specific requirements to apply for this position?

Yes, applicants must be at least 18 years old (21 in the United States), be current customers of premium and luxury brands, not be under contract with any retail brands, and be punctual, organized, and detail-oriented.

Do I need prior experience to apply?

No prior experience is required; the focus is on valuing honest feedback from genuine customers.

How do I start evaluating once I am part of the CXG community?

After registering and getting certified, you can explore and apply for missions with brands of interest and begin evaluating customer experiences.

Can I select the assignments I want to take on?

Yes, you can choose assignments that align with your personal preferences and profile.

How do I manage my missions and feedback?

You can use the CXG Live mobile platform, which allows for seamless management of missions, certifications, and feedback.

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CXG

Transforming Experiences.

Consulting
Industry
201-500
Employees
2006
Founded Year

Mission & Purpose

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.