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Client Experience Intern

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Intapp

Dec 6, 2023

Applications are closed

  • Internship
    Full-time
    Starts on Jun 02
    Summer Internship
  • Customer Relations
  • Charlotte

Requirements

  • Currently a Junior or Senior pursuing your Bachelor’s degree
  • Interest in strategy, consulting, CX, and CSAT within a SaaS company
  • Able to comfortably dive into any area of the business or product, understand business needs, and facilitate decisions based on changing priorities
  • Interest in business process optimization, change management, and client relationship management
  • Analytical/quantitative skills and process-oriented mindset
  • Excellent written and verbal communications skills

Responsibilities

  • Coordinate with marketing on creation and design for client event materials
  • Participate in client event wrap up and brainstorming for future events
  • Report on event attendees’ engagement with post-event materials
  • Assist in moderating DealCloud Community, including but not limited to reporting on items that need attention or follow up
  • Report and review analytics on DealCloud Community usage, and recommend actions to help increase engagement
  • Work alongside R&D Ops to report and analyze usage data, then identify Pendo guides that will help to increase usage
  • Analyze existing usage data and identify targeted Pendo guides for different segments of clients
  • Build out a CX department SharePoint site focused on communicating progress and updates on CX initiatives
  • Other duties as assigned
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Intapp

Accounting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

Intapp powers connected firms. Trusted by 2,250 of the world’s top private capital, investment banking, legal, accounting, and consulting firms, Intapp offers end-to-end, cloud-based connected firm management software built for the unique needs of partner-led firms. Intapp helps enhance collaboration, unleash collective knowledge, transform decision-making, and fuel success. Our products and services span the entire relationship lifecycle — from strategy through origination and execution — to drive optimal outcomes.