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Community Management Intern

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Walgreens

Mar 20

Applications are closed

  • Internship
    Full-time
    Placement Program
  • Customer Relations
  • Jacksonville

Requirements

  • Should be a Student beginning or completing Senior year towards a Bachelor’s degree
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Willingness to work flexible schedule, including evening and weekend hours.
  • Prefer the knowledge of store inventory control.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Learn from store, pharmacy, district manager, competitors and customers/patients
  • Engage in a kick-off and day of service activity
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Engage in weekly meetings with store manager or pharmacy manager
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Work as a group to complete the Intern Team Challenge and present to area, district and store leaders
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete evaluation of internship program upon completion.
  • Completes special assignments and other tasks as assigned.
  • Attends training and completes E-learnings and special assignments requested by Manager.
  • Shadow district leader for the specified time
  • Reports customer complaints to management.
  • Assists Store Manager in planning and attending community events.

FAQs

What are the primary objectives of the Community Management Intern position?

The primary objectives include learning to provide an extraordinary customer experience in a retail store setting, completing product returns and customer refunds, and modeling a distinctive customer experience.

What responsibilities will the intern have related to customer experience?

The intern will engage customers by greeting them, offering assistance, resolving issues, and modeling customer service best practices for team members.

Will the intern be involved in operational tasks?

Yes, the intern will learn and engage in various operational tasks, including managing sales on the cash register, assisting with inventory management, and supporting store displays.

What are the basic qualifications required for this intern position?

Candidates should be students beginning or completing their senior year towards a Bachelor's degree, must be fluent in English, and be willing to work a flexible schedule, including evenings and weekends.

Is there any preferred qualification for this internship?

Preferred qualifications include knowledge of store inventory control.

What is the salary range for the Community Management Intern position?

The salary range is $17.00 per hour to $19.00 per hour, depending on factors such as geography, skills, education, and experience.

Are there opportunities for personal development during the internship?

Yes, interns will attend training, complete E-learnings, shadow district leaders, and participate in a team challenge presentation to area, district, and store leaders.

Will the intern have the opportunity to interact with management?

Yes, the intern will engage in weekly meetings with store or pharmacy managers and assist in planning community events.

Does Walgreens have an equal opportunity employment policy?

Yes, Walgreens is an Equal Opportunity Employer, including for individuals with disabilities and veterans.

Is experience with customer service required for the role?

While specific experience is not mentioned, modeling customer service best practices and delivering a distinctive customer experience are key components of the role.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.