Comptroller - IT Client Support Intern

Texas Comptroller of Public Accounts

Jan 22, 2024

Applications are closed

Internship
Full-time
Starts on May 31
Off-cycle Internship
Data
Austin

Requirements

Currently enrolled as a Junior or Senior at an accredited four-year college or university, or a recent graduate within one year with a major coursework in Computer Science, Computer Information Systems, Management Information Systems or IT related field.
Professional or academic experience in one of the following:
Customer support and/or desktop workstation support.
Imaging/deploying desktop workstation with Windows operating systems.
Deploying software packages to workstations
Hardware/Software updates to workstations or computer related devices.
Preferred Qualifications:
Experience working in a windows environment
Experience with a software program to package and distribute software to a windows environment
Practical experience working with Hardware in a Windows environment.

Responsibilities

Assists in providing coordination and planning for the installation, update and removal of hardware, software and equipment.
Completes appropriate paperwork for inventory tracking of IT hardware.
Provides technical assistance and support for software and hardware problems and for information sharing with Divisions and other Agencies as part of the Technical Support Team.
Assists in determining operational, technical and support requirements for the location, installation, operation and maintenance of IT Equipment and systems.
Assists in maintaining Hardware, Software and telecom products for the agency.
Coordinates with other IT Teams regarding status of assigned service call/tickets, and informs the team supervisor when unable to resolve a customer’s complaint or request and will escalate the issue to the appropriate team for resolution.
Utilizes ServiceNow to formulate descriptions of problems and provide detailed/workable solutions for technical solutions.
Installs and updates existing customer approved hardware and software.
Answers customer calls.
Coordinates, plans, and schedules the installation or training for new and revised hardware, software and mainframe jobs.
Ships and receives IT equipment.
Assists in researching and integrating Telecom and Desktop Hardware into existing environments.
Assists with Printing large jobs in a print pool environment.
Assist with reviewing mainframe jobs as they come through the master console.
Observes evaluation and recommends actions on testing and certification of software and hardware upgrades.
Observes the management and administration desktop hardware and software including planning and coordinating.
May assist with upgrades and maintenance activities.
Tests new or existing procedures for Help Desk, Operations, deployment of hardware, software and applications using utility programs to effectively meet increasing technology needs.
Recommends updates of documentation, statistics, flow charts, Power Point presentations and logistics plans for network and hardware needs.
Provides and reviews process and procedures for knowledge base, workstation images, telecom and inventory control system.
Observes evaluation of software and hardware to support agency information technology goals and objectives and provides suggestions.
Assists with evaluation and offer solutions for the tools used for telecom, including but not limited to web conferencing, VOIP, and teleconferencing.
Calling oncall personnel for job abends and relaying information.
Performs other related duties as assigned.

Texas Comptroller of Public Accounts

We write the checks and keep the books, but we’re more than just numbers.

Government

Industry

1001-5000

Employees

1835

Founded Year

Mission & Purpose

The Texas Comptroller of Public Accounts manages funds for the world’s 10th largest economy, processes millions of paper and electronic tax returns each year and continually searches for innovative solutions to streamline operations at one of Texas’ largest state agencies. Dedicated Comptroller employees work hard every day to ensure Texas taxpayers get the best possible government at the lowest possible cost. The Texas Comptroller's office was originally created by the Texas provisional government in 1835. The Comptroller is the chief steward of the state’s finances, acting as tax collector, chief accountant, chief revenue estimator and chief treasurer for all of state government, in addition to administering a number of other programs.