Contact Center Operations Data Analyst – 2024 Summer Internship

Healthfirst

Jan 18, 2024

Applications are closed

Internship
Full-time
Starts on Jun 02
Summer Internship
Data
New York

Requirements

Working experience with MS Office tool, to include utilizing formulas as well as creating and manipulating pivot tables in Excel
Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Ability to gather business requirements, create, execute, and control tools to improve the overall operational efficiency of a business
Working experience using analytical and problem-solving skills; interpreting and summarizing complex data as it relates to call center operation and technologies
Experience presenting reports, trends and recommendations to the team and leadership in a clear, concise, and actionable manner
Ability to work effectively and meet deadlines in a rapidly changing environment, while handling multiple projects at a time whether individually or working with a team
Preferred Skills:
Bachelor’s degree from an accredited institution or relevant work experience
Working experience with computer software applications such as SQL, Tableau, Microsoft Office Tools (SharePoint, PowerPoint, and Visio)
History of solving problems with some guidance by subject matter experts, management, general organization objectives, policies, and goals
Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program.
Will not require sponsorship for employment
Eligible to work in the U.S.
Must have a minimum of a 3.0 GPA from an accredited school

Responsibilities

Interpret data, analyze results, create a meaningful interpretation of data, and provide ongoing reports to supported business units
Collaborate with business units to understand strategic goals and promote an environment conducive to creativity, change, and information exchange
Identify, analyze, and interpret trends or patterns in data sets
Filter and “clean” data by validating reports, and performance indicators to locate code problems
Locate and define new process improvement opportunities
Work with leaders to prioritize business and information needs
Additional duties as assigned.

Healthfirst

We provide no-and low-cost health insurance in NYC, Long Island, Orange, Rockland, Sullivan, and Westchester counties.

Science & Healthcare

Industry

1001-5000

Employees

1993

Founded Year

Mission & Purpose

Healthfirst is a provider-sponsored health insurance company that serves more than 1.8 million members in downstate New York. Healthfirst offers top-quality Medicaid, Medicare Advantage, Child Health Plus, and Managed Long Term Care plans. Healthfirst Leaf Qualified Health Plans and the Healthfirst Essential Plan are offered on NY State of Health, The Official Health Plan Marketplace. Healthfirst offers Healthfirst Pro and Pro Plus, Exclusive Provider Organization (EPO) plans for small-business owners and their employees, and Healthfirst Total, an EPO for individuals.