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Customer Care Intern - Summer 2024

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Genuine Parts Company

Nov 13, 2023

Applications are closed

  • Internship
    Full-time
    Starts on May 19
    Summer Internship
  • Customer Relations
  • Atlanta

Requirements

  • Pursuing an undergraduate degree at an accredited university
  • Excellent verbal and written communication skills
  • Excellent organizational skills, attention to detail, proven ability to organize complex processes
  • Ability to meet deadlines and manage to schedule
  • Ability to utilize multiple databases
  • Demonstrated knowledge and skills in using technical tools including Microsoft Office Products and a variety of other PC applications
  • Must work well independently and with a team

Responsibilities

  • Support Director of Customer Care on all aspects of assigned projects
  • Create and maintain project plans and timelines, including determining tasks, due dates and milestones
  • Create and maintain a project calendar and assist with scheduling all project related meetings and communications
  • Create and maintain project documentation
  • Ensure that appropriate actions are taken to resolve customers problems and concerns
  • Analyze customer complaints and issues related to GPC processes or services
  • Consult with the L1NOL customer service team on issues as needed
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Genuine Parts Company

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Founded in 1928, Genuine Parts Company is a global service organization engaged in the distribution of automotive and industrial replacement parts. The company's Automotive Parts Group distributes automotive replacement parts in the U.S., Canada, Mexico, Australasia, France, the U.K., Ireland, Germany, Poland, the Netherlands, Belgium, Spain and Portugal. The company's Industrial Parts Group distributes industrial replacement parts in the U.S., Canada, Mexico and Australasia. In total, the company serves its global customers from an extensive network of more than 10,000 locations in 17 countries and has approximately 58,000 employees.