Customer Experience Design Intern

the LEGO Group

Jul 18, 2023

Applications are closed

Internship
Full-time
Off-cycle Internship
Business, Operations & Strategy
London

Requirements

This is a paid internship. We are open to full-time (37.5h/week) 12-month internship placements, or student workers who are able to commit to 20h/week. This role would require the ability to work from our London office 3 days per week.
Currently pursuing a university degree in Service Design, User Experience Design and Human Computer Interactions or a related design or behavioural science discipline.
Be a student with the right to work in the UK already in place.
Available to start working in September 2023.
Do you have what it takes?
Strong analytical skills.
Ability to translate complex data analysis into stories to gain stakeholder buy-in.
Enjoy working in cross-functional teams.
High level of enthusiasm and passion to learn.
Good presentation and communication skills in English.
Great attention to detail.
Proficient level of verbal and written English.

Responsibilities

Support delivery of the value proposition for an audience with the specific focus on cross-experience user journeys.
Help develop user journeys and service map across LEGO branded ecosystem.
Conduct desk research and benchmarking analysis.
Support business design activities such as workshops, stakeholder interviews, business intelligence gathering, creative brainstorms, visioning, and KPI development.
Review and analyse available insights and data to define and deliver differentiating and market leading experience.

the LEGO Group

Our mission is to inspire and develop the builders of tomorrow.

Manufacturing & Electronics

Industry

10,001+

Employees

Mission & Purpose

We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!