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Customer Experience Intern

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Tonsser

Apr 24, 2023

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • London

Requirements

  • Your colleagues say you are:
  • Ambitious
  • Curious by nature
  • A people person
  • Entrepreneurial
  • Data-driven
  • Reliable beyond compare
  • Your mother says you are:
  • Competitive, but kind
  • Dedicated, and sees things through
  • High performer, but always humble
  • You can say "yes" to the following:
  • Fluency in written and verbal English is critical for day-to-day communication
  • Understands the culture of ONE of the following: Danish, Swedish, Norwegian, English, French, German, Swiss, Austrian or Portuguese youth
  • You are able to work approx. 40 hours a week
  • You're looking to gain:
  • Career experience
  • Personal development of both hard and soft skills
  • Tools and workshops on how to improve your professional profile
  • The chance to attend talks, Meet Ups
  • Experience with top-tier marketing and engagement tools
  • Client-facing experience on both B2B and B2C levels (players, coaches, and clubs)

Responsibilities

  • The internship will yield you with invaluable experience in terms of how a product is analysed, visualised and developed. How to communicate with users, understand the users and share insights and learnings to improve the product. This way we ensure that you get to be part of the entire process; from the work you do with our users through support, to the analysing and research of our users and the conceptualisation of solutions across the team. Additionally, you’ll get to experience a fast-growing company from the inside.
  • Your week will have a schedule of tasks, which is a guideline for you to use but is also subject to change depending on the seasonality. In all cases, our support will take priority. And during the season we’ll have performance achievements (Team of the Week, Player Rankings, Team of the Season) to verify and publish. Translation tasks and direct outreach to users are central tasks in this role and fluency in English is required and French, Flemish or Dutch is a big plus!

FAQs

What will be my main responsibilities as a Customer Experience Intern?**

As a Customer Experience Intern, you will be involved in various aspects of User Communication, User Research, Customer Experience, and Product Marketing. You will have the opportunity to work on several individual projects that connect you with these different areas within the company. **Question: Is this internship paid?** **Answer:** All internships are by default unpaid. **Question: Will I have the opportunity to collaborate with other teams during my internship?** **Answer:** Yes, you will be connected with multiple teams across User Communication, User Research, Customer Experience, and Product Marketing, allowing for collaboration and interaction with different departments. **Question: How will this internship benefit my career?** **Answer:** This internship will provide you with hands-on experience in various areas of customer experience and product marketing. You will develop skills, gain insights into customer communication and research, and enhance your professional network, which can be valuable for your future career. **Question: What type of projects will I be working on?** **Answer:** You will have the chance to work on several individual projects that may vary across User Communication, User Research, Customer Experience, and Product Marketing, allowing you to gain diverse experience within the company. **Question: Who can apply for this internship?** **Answer:** While the specific requirements for the internship are not mentioned, typically, candidates who are pursuing a degree in marketing, communication, business, or related fields may be preferred. It's advisable to check any additional requirements specified by the company. **Question: How long is the internship duration?** **Answer:** The job description does not specify the internship duration. It’s best to inquire directly with the company for specifics on the length of the internship. **Question: Will I receive any formal training during this internship?** **Answer:** The job description does not explicitly mention formal training. However, as part of your internship experience, you may receive guidance and support from mentors and team members in various departments.

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Tonsser

Empowering the next generation of footballers to unlock their potential

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

Empowering youth players to progress and unlock their potential. The Tonsser app is live in 10 countries and empower 1.7m users to create their player identity, capture performances with video and stats, be inspired, improve and discover life-changing opportunities. We’re a passionate team from across the globe, committed to building the best product for football players. Every day, we’re looking for new ways to give our engaged and passionate users the tools to accelerate their game and stay motivated. Have a look at our job page or reach out to us if you are interested in learning more about the Tonsser mission or life inside a company trying to improve the conditions for the next gen of footballers.