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Customer Service Apprentice

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Specsavers

Oct 31, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • London

Requirements

  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
  • It’s important that you are a great listener and communicator because that’s what excellent service is all about.
  • You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
  • It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

Responsibilities

  • Efficiently answer all telephone calls to the store
  • Respond positively to customer enquiries and direct them to the appropriate department.
  • Respond positively to and resolve customer complaints.
  • Customers receive advice about when we can provide them with an appointment closest to their requested time.
  • Customers receive a positive and friendly approach to excite them about their planned visit.
  • Customers are advised of the current promotions and any relevant contact lens or product information.
  • Customers details are requested in an empathetic manner.
  • Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
  • Customers receive a reminder call / text.
  • Customer details are recorded accurately.

FAQs

What is the job title for this position?

The job title is Customer Service Apprentice.

Where is the job located?

The job is located in Lewisham.

How many hours per week is the Customer Service Apprentice expected to work?

The Customer Service Apprentice is expected to work 40 hours per week, including weekend working.

What is the hourly salary for this position?

The hourly salary for this position is £6.60.

What benefits are offered to the Customer Service Apprentice?

Benefits include Specsavers Perks, WeCare/LifeWorks, Headspace, eye and ear care discounts, an additional day of annual leave for your birthday, and enhanced family leave and company sick pay for eligible colleagues.

What qualifications will the apprentice receive?

The apprentice will receive a nationally recognized Level 2 Customer Service Practitioner qualification at the end of their apprenticeship.

Who is eligible to apply for this apprenticeship?

Individuals who have lived in the EU for 3 years or more and have the right to work in the UK are eligible to apply.

Is previous customer service experience required for this apprenticeship?

No, it is essential that applicants have not worked in the customer service sector before.

What kind of training will be provided?

The apprentice will receive on-the-job training alongside structured learning, supported by a qualified assessor.

What are the primary responsibilities of the Customer Service Apprentice?

Primary responsibilities include efficiently answering telephone calls, responding to customer inquiries, resolving customer complaints, and providing information about appointments and promotions.

How can I apply for the apprenticeship?

You can apply for the apprenticeship through the link provided in the job description or by contacting the Recruitment Administration & Support Service Team for more information.

When does the vacancy close?

The vacancy will close once all available places are filled, so early applications are highly recommended.

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Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.