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Customer Service New Associate

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Accenture

Nov 6, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity

Requirements

  • Any Graduation
  • 0 to 1 years
  • English - Intermediate

Responsibilities

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts

FAQs

What is the job title for this position?

The job title for this position is Customer Service New Associate.

What qualifications are required for this role?

Any graduation is required for this role.

How much experience is needed to apply for this position?

This position is open for candidates with 0 to 1 year of experience.

What language proficiency is required?

An intermediate ability in English is required.

What are the primary responsibilities of this role?

The primary responsibilities include solving routine problems, recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests, and conducting analysis and reconciling transactions.

What skills are important for this job?

Important skills include customer service, adaptability, flexibility, problem-solving, the ability to work well under pressure, strong client relationship skills, and teamwork.

Will I be working in a team?

Yes, you will be working as an individual contributor as part of a team.

Are there any specific tasks I will need to perform?

Yes, you will need to solve routine problems mainly through precedent and follow general guidelines.

Will I receive training for this role?

Yes, you will receive detailed instructions on all tasks as part of your training for this role.

Will this job require working in shifts?

Yes, this role may require you to work in rotational shifts.

What industries does Accenture specialize in?

Accenture specializes in more than 40 industries, including Strategy and Consulting, Technology and Operations services, and Accenture Song.

Is this position aligned with a specific vertical?

Yes, this position is aligned with the Finance Operations vertical and the Service Desk Non-Voice Support team.

What is the goal of the Service Desk Non-Voice Support team?

The goal is to manage unplanned interruptions and restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.