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Estágio Profissional IEFP - Guest Relations

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  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Hospitality & Retail
  • Lisbon

Requirements

  • Eligibility for IEFP internship
  • Speak fluent English and Portuguese
  • Proactive, creative and flexible mindset

Responsibilities

  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

FAQs

What is the job title for this position?

The job title is Estágio Profissional IEFP - Guest Relations.

Where is the job located?

The job is located at the Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal.

What are the language requirements for this position?

Candidates must speak fluent English and Portuguese.

What type of schedule is offered for this position?

The position is a full-time schedule.

Is this a management position?

No, this position is classified as non-management.

What qualifications are necessary to apply for this internship?

Candidates must be eligible for the IEFP internship.

What responsibilities will I have in this role?

Responsibilities include supplying guests with information, resolving guest requests, following up on guest satisfaction, and communicating with other hotel departments.

What benefits are included with this position?

Benefits include personal coaching and training, career opportunities within Marriott International, discounts for food and beverages, and included meals at the canteen.

Are there opportunities for career advancement?

Yes, there are career opportunities within Marriott International.

Does the position involve interacting with guests?

Yes, the role involves significant interaction with guests to ensure their needs are met.

What is the work environment like at the Lisbon Marriott Hotel?

The work environment is professional, inclusive, and focused on the well-being of associates.

Will I receive any training in this position?

Yes, personal coaching and training will be provided to support you in your day-to-day job.

Are any social activities organized for employees?

Yes, there are social activities such as Associate Appreciation Week.

Is there support for mental health for employees?

Yes, included psychology services are offered as part of the benefits.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.