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Freelance Luxury Brand Evaluator - Teesside, UK

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CXG

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You must be 18+, a current customer of luxury brands, not under retail contract, punctual, organized, and detail-oriented. No experience needed; we value honest feedback from genuine customers.
  • You will select assignments, evaluate luxury stores or online services, observe customer experiences, and provide feedback via questionnaires.

Requirements

  • Must be 18 years or older
  • Current customer of premium and luxury brands
  • Not currently under contract with any retail brands, to ensure impartiality
  • Punctual, organized, detail-oriented, and reliable
  • Observant and passionate about customer experience
  • No prior experience is required; we value honest feedback from genuine customers

Responsibilities

  • Choose your assignments - align your missions with your personal preferences and profile
  • Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
  • Observe carefully - check the ambiance, service quality, and overall customer experience
  • Provide honest feedback - use our platform to share your observations through questionnaires

FAQs

What is a Luxury Brand Evaluator?

A Luxury Brand Evaluator discreetly assesses customer experiences at premium brands, providing feedback to help these brands refine their services.

How flexible are the assignments?

Each in-store visit takes approximately 20 minutes, offering you the flexibility to complete multiple assignments as your schedule allows.

What types of brands will I be evaluating?

You will evaluate a variety of luxury brands across fashion, beauty, jewelry, and automobiles, including names like Louis Vuitton, Tiffany & Co., and Bentley.

Is prior experience required for this role?

No prior experience is required; we value honest feedback from genuine customers who are passionate about the luxury market.

How do I apply for missions?

After registering at live.cxg.com and completing your profile, you can explore and apply for available missions that align with your interests.

What kind of compensation can I expect?

You will earn a fee based on the complexity of the mission for non-purchase evaluations, and for purchase-based evaluations, you will be reimbursed for approved items as stated in the mission brief.

How do I submit my feedback after an evaluation?

You will use our platform to share your observations through questionnaires after completing your evaluations.

What are the requirements to join?

You must be 18 years or older, be a current customer of premium and luxury brands, and not be under contract with any retail brands to maintain impartiality.

Can I choose the brands I want to work with?

Yes, you can choose assignments that align with your personal preferences and profile when applying for missions.

Are there any perks to being a Luxury Brand Evaluator?

Yes, you will have the opportunity to collaborate with iconic brands, enjoy flexible assignments, receive compensation for your time and input, and utilize a user-friendly platform for managing your missions.

Transforming Experiences.

Consulting
Industry
201-500
Employees
2006
Founded Year

Mission & Purpose

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.