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Graduate Intern, Innovation Designer (Fall 2024)

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Delta Air Lines

Jul 6, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Design
  • Atlanta

Requirements

  • WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
  • Undergraduate student with experience and interest in UI/UX/Industrial design or other design fields/areas
  • Self-starter with the ability to work independently and collaboratively
  • Curiosity and willingness to explore topics beyond the surface
  • Good communication skills and creative thinking with excellent storytelling capabilities, providing appropriate business, design, customer and cultural context
  • Flexibility and organizational skills to multi-task and reprioritize multiple projects and stakeholder needs
  • Attention to detail and ability to deliver within tight deadlines
  • Ability to understand key features of a topic without having the benefit of exhaustive knowledge or detail
  • Ability to thrive in ambiguous situations, with minimal direct guidance.
  • Demonstrates that privacy is a priority when handling personal data.
  • Embraces a diverse set of people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
  • A deep knowledge of wire-framing and experience with design software including the Adobe Creative Suite and Figma

Responsibilities

  • Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.
  • Use your technical and functional know-how to ensure our various passenger/employee experience projects are successful
  • Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results
  • Use data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the “human first"
  • Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas
  • Create wireframes, maps, and flows for various experience concepts
  • Prototype experiences and services using innovative tools and techniques
  • Benchmark airline, travel, and non-travel endemic experiences and best practices

FAQs

What are the key responsibilities of an Innovation Design Intern at Delta Air Lines?

An Innovation Design Intern at Delta Air Lines is responsible for developing and guiding the passenger/employee experience and visual design throughout the travel journey, using technical and functional know-how to ensure project success, establishing relationships with stakeholders, proposing and delivering innovative solutions based on data, working with a multidisciplinary team to create holistic ideas, creating wireframes and prototypes, and benchmarking best practices in airline and travel experiences.

What qualifications are required to succeed in this role?

To succeed as an Innovation Design Intern at Delta Air Lines, candidates should be undergraduate students with experience and interest in UI/UX/Industrial design or other design fields, self-starters who can work independently and collaboratively, curious and willing to explore topics beyond the surface, have good communication and creative thinking skills, flexibility to multi-task, attention to detail, ability to thrive in ambiguous situations, prioritize safety and security, and possess a high school diploma or equivalent.

What tools and software knowledge would give a competitive edge for this role?

A deep knowledge of wire-framing and experience with design software including the Adobe Creative Suite and Figma would give a competitive edge for the role of an Innovation Design Intern at Delta Air Lines.

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Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.