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Guest Experience Intern

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FC Cincinnati

Nov 2, 2023

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Business, Operations & Strategy
  • Cincinnati

Requirements

  • Available to work the majority of TQL Stadium events, which includes FCC Cincinnati home games, non-FCC soccer matches, concerts, and more. This will include weeknights, weekends, and holidays as needed
  • Must have the ability to anticipate needs, assess situations, and act accordingly
  • Ability to work positively in a fast-paced environment
  • Fluent in English, Spanish beneficial
  • Must have the ability to stand for long periods of time as well as walking, bending, and continuous climbing of stairs
  • Ability to work outdoor events in hot, cold, wet, or windy conditions throughout duration of shift
  • Must be able to successfully traverse the various levels and areas of TQL Stadium with a strong physical condition and ability to stand, walk, climb, or run for extended periods of time
  • What You’ll Need:
  • Working towards or completion of bachelor’s degree in business, Hospitality, or Sports Management or related field of study
  • High School diploma or GED required.
  • Experience in developing and presenting adult learning training materials and subject matters across multiple audiences
  • Proficient in Microsoft Office or Google Suites applications
  • Excellent interpersonal, verbal, and written communications skills. Ability to communicate effectively and to convey instructions or information to all levels both orally and in writing
  • Strong organization skills and attention to detail with the ability to multitask
  • Outstanding customer service and interpersonal skills
  • Bilingual in English and Spanish preferred, but not required

Responsibilities

  • Provide world-class championship service for all guests and staff at TQL Stadium
  • Always exhibit a professional appearance
  • Utilize your training tools and resources to create a championship level atmosphere for all guests and staff at TQL Stadium
  • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact
  • Assume ownership in resolving guest challenges around the stadium (e.g., cursing, lost, and found, duplicate ticket issues, etc.)
  • Work with Guest Experience Manager to provide direction, updates, and encouragement for team members within designated area as assigned
  • Supervise the actions of the event day staff at TQL Stadium
  • Assist in enforcing stadium rules and regulations, ensuring safety, and providing quality guest experience for all FCC employees and guests
  • Monitor fan behavior and respond quickly to potential crowd control issues, investigate incidents and complete incident reports in a timely manner
  • This position works in a stadium where the noise level is generally high, crowd traffic is heavy, temperatures are variable, and lights are bright or dark with occasional exposure to pyrotechnics or strobe lighting. May be required to stand for up to 6 hours.
  • Perform additional responsibilities as needed and as directed by Guest Experience Manager
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FC Cincinnati

All For Cincy.

Entertainment & Media
Industry
51-200
Employees
2015
Founded Year

Mission & Purpose

FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio. FCC began as a USL Championship club, winning the 2018 Regular Season Title and upsetting two MLS clubs in a run to the 2017 Lamar Hunt U.S. Open Cup semifinals. FCC joined MLS as the 24th team in 2019 and opened the club’s privately funded, 26,000-seat soccer-specific TQL Stadium in the West End neighborhood of Cincinnati in 2021. FC Cincinnati is an ambitious club that is brand and fan focused, that embraces competition and strives to win on and off the field and expects employees to execute with excellence to build the club and serve the community.