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Guest Experience, Paid Intern

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Atlanta Hawks

Feb 4, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Business, Operations & Strategy
  • Atlanta

Requirements

  • 3+ years previous customer service experience preferred.
  • Ability to stand 4-6 hours at a time
  • A visionary, servant leader, with a passion for serving others and creating exceptional guest experiences.
  • Customer obsessed individual, that works vigorously to understand guest needs and earn their trust.
  • Must be able to work non-traditional hours, including evenings, weekends, and holidays.
  • Education and Experience:
  • Must be enrolled in an accredited HBCU College or University as a rising Junior and Senior
  • Field of Study: Marketing, Social Media, Event Management, Finance Sustainability, Business, Communications, Hospitality, and Analytics
  • Minimum 2.75 GPA
  • Physical Requirements:
  • Must be able to lift up to 25 lbs.

Responsibilities

  • Greeting with a smile, direct and assist guests.
  • Consistently perform at an elevated level of service and use competent judgment.
  • Assist with the development of Guest Experience policies and procedures that foster a culture of trust and empowerment.
  • Partner with teams throughout the organization to standardize the team member experience for all departments (Guest Experience, Security, Food & Beverage, Environmental, etc.)
  • Other duties that may be assigned
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Atlanta Hawks

#TrueToAtlanta

Entertainment & Media
Industry
201-500
Employees
1968
Founded Year

Mission & Purpose

Committed to entertaining and uniting the city of Atlanta since 1968, the Atlanta Hawks & State Farm Arena, under the leadership of Principal Owners Tony Ressler and Jami Gertz, continue to build bridges through basketball by following its True to Atlanta mantra. On the court, the Hawks’ exciting young core is led by All-Star point guard Trae Young as the organization received the NBA’s top ranking in overall in-game experience for the last two seasons. Off the court, the Hawks organization focuses on positively impacting the lives of Atlantans through providing access to youth basketball, fighting food insecurity, and the recent transformation of State Farm Arena into Georgia’s largest-ever voting precinct for the 2020 elections. The Hawks family also includes the College Park Skyhawks (NBA G League) and Hawks Talon Gaming Club (NBA 2K League).