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Guest Operations Intern

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Ukio

Oct 26, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Hospitality & Retail
    Real Estate & Property
  • Barcelona

Requirements

  • C1 Spanish level and C1 English level
  • Attention to detail and a commitment to maintaining high-quality standards
  • Organized, able to follow up processes and to deliver fast follow-up
  • Comfortable in customer facing role: Excellent communication and interpersonal skills
  • Comfortable in working with cross-functional teams
  • Able to put pressure on stakeholders for fastest resolution
  • Previous experience in hospitality, property management, or related field is a plus

Responsibilities

  • Assist the sales team with some visits for the apartments for potential customers.
  • Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints.
  • Ensure the cleanliness and high quality condition of the apartments.
  • Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards.
  • Manage the guest´s access to apartments; key management and keyless access codes and communicate these with GX team.
  • Assist the GX team when requested on details about the apartment and building entrance instructions.
  • Manage welcome kits and cleaning essentials inventory.
  • Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays.
  • Replace all essential items and cleaning supplies in apartments in between guests.
  • Schedule and supervise the check-out cleaning of apartments.
  • Conduct check-out procedure.
  • Report and track the completion of maintenance and furniture replacement tasks that result from check-out.
  • Provide feedback to the design team about furniture quality.
  • Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities.

FAQs

What is the location for the Guest Operations Intern position?

The position is based in Barcelona.

What languages are required for this internship?

Fluency in Spanish (C1 level) and English (C1 level) is required.

What are the main responsibilities of the Guest Operations Intern?

The main responsibilities include managing guest operations from check-in to check-out, ensuring the cleanliness and quality of apartments, assisting with sales during apartment visits, and coordinating with housekeeping and maintenance teams.

Is previous experience in hospitality required for this role?

Previous experience in hospitality, property management, or a related field is considered a plus but is not strictly required.

What kind of company culture does Ukio promote?

Ukio promotes a culture of diversity, compassion, honesty, and collaboration, valuing each individual's contribution and encouraging applications from individuals of all backgrounds.

Are there any specific qualities Ukio seeks in a candidate for this internship?

Ukio seeks candidates with attention to detail, strong organizational skills, excellent communication and interpersonal skills, and the ability to work under pressure with cross-functional teams.

What benefits does Ukio offer to its employees?

Ukio offers a range of benefits including private health insurance, flexible retribution, team-building events, transportation coverage for relevant roles, office snacks and beverages, and a no dress code policy.

How does Ukio ensure a conducive working environment?

Ukio fosters an amazing internal culture, promotes diversity and inclusion, and offers a variety of team events to create a collaborative and enjoyable working environment.

What type of internships does Ukio provide?

Ukio provides internships that allow for full autonomy, enabling interns to take ownership of their projects and tasks in a dynamic startup environment.

How can I apply for the Guest Operations Intern position?

You can apply by visiting Ukio's website and following the application instructions provided there.

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Ukio

Real Estate
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

Our mission is to empower people to live where they want, when they want by having a home wherever they go. Finding a home is exhausting - from endless apartment visits, different brokers and paperwork, to huge financial obligations. And then even when you find a new place, you have the stress of having to furnish it. We live in the 21st century, yet this process feels stuck in the past. As the world is getting more flexible and mobile, why hasn't finding a home gotten any easier? This is why we are building Ukio.