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Health Representative - Primary Care

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Pfizer

Sep 18, 2024

  • Internship
    Full-time
    Off-cycle Internship
  • Sales & Business Development
    Healthcare
  • Dubai
  • Quick Apply

AI generated summary

  • You should be a fresh graduate or have up to 2 years’ experience in healthcare, hold a relevant degree, be fluent in English, skilled in Microsoft Office, and possess strong communication and analytical skills.
  • You will engage with HCPs on Pfizer products, provide updates and education, gather feedback, manage accounts, organize events, and explore business opportunities to enhance patient care.

Requirements

  • Fresh graduate or less than 2 years' experience as Health/ Medical representative
  • Bachelor’s degree or equivalent i.e. degree in Chemistry, Pharmacy, or a related life sciences
  • Knowledge of the Pharmaceutical/Healthcare industry is required
  • Fluent in English language, Arabic is an advantage
  • Experience as Health Rep is an advantage
  • MUST be Computer literate and experienced user of Microsoft Office Suite (Excel, PowerPoint, Word)
  • Demonstrate effective selling, presentation and strong analytical skills
  • Have good written and verbal/oral communication skills
  • Demonstrate effective interpersonal, good persuasive and negotiation skills and must be change agile
  • MUST demonstrate Customer Facing Colleague competencies (CFC) of the future in line with:
  • Focusing on customer needs
  • Managing complexity in territory/assigned area(s)
  • Influence with insights
  • Drive value-based interactions
  • Establish credibility
  • Orchestrate
  • Embrace data and technology adoption/use
  • Navigate accounts
  • Collaborate well with team and others
  • Integrate patient perspective
  • Commit to “One Pfizer” and our Bold move Organization imperatives

Responsibilities

  • Engage on promotional science-based brand messages where product could support HCP in meeting patient need
  • Engagement is also focused on broader range of content (e.g. disease state)
  • Acts as key POC for seamless compliant reactive only connection to Pfizer SMEs and resources
  • Responsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)
  • Knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
  • Visits physicians to help them manage their patient’s disease using Pfizer products
  • Distributes knowledge using guidelines through product samples, marketing literature, clinical trials related to his products to help physicians and other healthcare professionals take the best decisions
  • Follows-up with HCP (KOL, physicians, pharmacists, or any other party having impact on the business), to gather feedback and questions regarding experience with Pfizer products
  • Provides approved information to HCP on Pfizer products, e.g., proper medical usage, dosage amounts and side effects
  • Enlists Pfizer products in the formulary of institutions
  • Provides feedback to sales management on customer requests, responses to promotions and product access. Also update on changes in the health care system or hospital structure
  • Involved in the pre preparation of the marketing campaign through giving a feedback to the marketing team on what’s the real market, customers’ needs
  • Follows-up on stock, consumption and ordering process specially in government sector and institutions
  • Involved in Pfizer community awareness programs
  • Attends seminars and participate in setting up sales demonstration and exhibition
  • Organizes AV activities in his area
  • Initiates & Participate in the nomination & selection of the local speakers in his/her territory
  • Reports visits and other activities using ECMS
  • Attends regular sales meetings with DM, general meetings, and cycle meetings
  • Prepares short term POA restricted to his area and products
  • Presents reports according to DM recommendations and market needs
  • Updates his/her customer list according to the targeting process by understanding customer’s segmentations and customer insights
  • Understands customer disease management needs
  • Maintains and create new advocates by aligning to customer’s priorities/needs
  • Stands accountable for all customers e-mails, phone calls related to business
  • Executes the activities done by the marketing and medical department to engage its customers
  • Prepares Monthly report for sales, activities, market feedback, threats, opportunities
  • Participate in setting the engagement POA and play important role in its execution where applicable
  • Plays an important role in engaging customers via bold partnership programs
  • Explores business opportunities and expands the scope of his/her territory reach

FAQs

What is the main responsibility of a Health Representative in Primary Care?

The main responsibility of a Health Representative in Primary Care is to maximize the sales of products through sales and promotion activities within a designated geographic territory in the UAE, while creating a better customer experience.

What qualifications are required for this position?

A Bachelor’s degree or equivalent in fields such as Chemistry, Pharmacy, or related life sciences is required, along with less than 2 years of experience as a Health/Medical representative. Knowledge of the Pharmaceutical/Healthcare industry is also necessary.

Is previous experience in the pharmaceutical industry necessary?

Previous experience as a Health Representative is an advantage, but fresh graduates are also encouraged to apply.

What languages are required for this position?

Fluency in the English language is required, and knowledge of Arabic is considered an advantage.

What kind of skills are expected from a Health Representative?

Candidates should demonstrate effective interpersonal skills, persuasive and negotiation abilities, effective selling and presentation skills, strong analytical skills, and be computer literate with proficiency in Microsoft Office Suite.

Who does the Health Representative report to?

The Health Representative reports to the Sales/Category Manager.

How does the role of Health Representative involve customer engagement?

The Health Representative engages with healthcare professionals (HCPs) to manage patient diseases using Pfizer products, provides product information, and follows up to gather feedback regarding the products and customer experiences.

Are there opportunities for career growth within this position?

Yes, there may be opportunities for career growth as the role allows for engagement with various teams and involvement in business expansion and marketing campaigns, which can lead to further development within the organization.

What type of training or support is provided for new employees?

New employees will receive onboarding to the new operating model and familiarization with tools like the Digital Engagement Portal, along with support from the Sales/Category Manager and other team members.

Is travel required for this position?

Yes, the position requires visiting physicians and healthcare professionals within the assigned territory, which may necessitate travel.

What is the company’s stance on diversity and inclusion?

Pfizer Gulf is committed to creating a diverse and inclusive candidate pool and fosters an environment that promotes respect, inclusion, and empowerment within the workforce.

How often are performance reports prepared?

The Health Representative is expected to prepare monthly reports on sales, activities, market feedback, and emerging opportunities or threats.

What kind of customer interactions does the Health Representative have?

The Health Representative interacts with physicians, pharmacists, and other healthcare professionals to provide product information, manage queries, and facilitate product access.

Pharmaceutical Manufacturing

Science & Healthcare
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Pfizer is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative healthcare solutions. They are committed to improving the health and well-being of people around the world. Pfizer's mission is to be a leading force in the fight against diseases and to provide access to safe, effective, and affordable medicines. Their purpose is to make a positive impact on society by advancing medical science, developing breakthrough therapies, and collaborating with healthcare professionals and partners to address unmet medical needs. With a focus on research, development, and the production of pharmaceutical products, Pfizer plays a vital role in shaping the future of healthcare and improving patient outcomes.