Hospitality Leadership Internship Summer 2024 - City Cruises

Hornblower Group

Dec 3, 2023

Applications are closed

Internship
Part-time
Summer Internship
Hospitality & Retail
Chicago

Requirements

High school diploma or equivalent required.
Must be pursuing an associate’s degree or bachelor’s degree.
Available to work during the following summer or semester.
Energetic and enthusiastic personality essential.
Must be able to convey written and verbal information effectively to guests and coworkers.
Must possess a service orientation – actively looking for ways to help others.
Basic computer skills required, including proficiency in Microsoft Office Suite
Will work for extended periods without sitting.
Required to lift furniture and other heavy items such as dishes up and downstairs.
Will be required to be available for work on weekends and holidays.
A self-starter, capable of working in a fast-paced environment.
Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment.
Process and quality-oriented with sharp attention to detail.

Responsibilities

Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT.
In this rotational program, you will attain and maintain the ability to perform a variety of duties as they relate to various F&B job functions such as server assistant, host/hostess, server, bartender, event coordinator, dishwasher, guest service representative, and supervisor
Assist event managers, sales, and event coordinators as required. Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations.
Maintain good relationships with various clients, vendors, and coworkers.
Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed.
Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
Ensure that staff and guests adhere to all safety standards and procedures.
Assist with scheduling front-line staff according to the staffing matrix.
Complete leadership development courses as assigned in Hornblower University.
Participation in professional development sessions and workshops.
Complete all tasks related to an internship project as determined by your departmental supervisor.
Maintain the cleanliness and safety of all common areas and service stations aboard the vessels
Be prepared to begin work at a scheduled time.
Maintain uniform and personal grooming in compliance with appearance standards.
Additional duties assigned.

Hornblower Group

We Create Amazing Experience - and Opportunities!

Travel & Leisure

Industry

10,001+

Employees

1980

Founded Year

Mission & Purpose

Hornblower Group is a global leader in experiences and transportation. Hornblower Group’s corporate businesses are comprised of three premier experience divisions: American Queen Voyages®, its overnight cruising division; City Experiences, its land and water-based experiences as well as ferry and transportation services; and Journey Beyond, Australia’s leading experiential travel group. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking tours, food tours and excursions), overnight experiences (cruises and railways) and ferry and transportation services. Hornblower Shipyard, LLC, a subsidiary of Hornblower Group, provides vessel outhaul and maintenance services at our shipyard in Bridgeport, Connecticut. Additionally, Anchor Operating System, LLC, a subsidiary of Hornblower Group, provides reservation, ticketing, and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers 114 countries and territories, 125 U.S. cities and serves more than 22 million guests annually. Headquartered in San Francisco, California, Hornblower Group’s additional corporate offices reside in Adelaide, Australia; Boston, Massachusetts; Chicago, Illinois; Fort Lauderdale, Florida; London, United Kingdom; New Albany, Indiana; New York, New York; Dublin, Ireland; and across Ontario, Canada. 