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In-Trip Support Intern

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Byway

Feb 21, 2025

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • London

Requirements

  • Experience delighting customers with fantastic customer experiences and earning great reviews
  • Comfort problem solving and communicating confidently in tandem in time-pressured and challenging situations
  • Perfect written and spoken English, and an excellent phone manner
  • An extraordinarily high level of ownership and accountability with strong attention to detail
  • Superb time management skills
  • Belief in our mission and a passion for sustainability and slow travel
  • Experience working with CRMs and CMSs
  • Fluency/proficiency in French, Italian, Spanish and/or German
  • People management experience

Responsibilities

  • Ensure the smooth running of Byway trips, including customer communications, managing disruption and sharing customer feedback and insights
  • Use your outstanding customer service skills to delight our customers and maintain our five-star review record
  • Handle complex WhatsApp, phone and email enquiries from travelling customers, providing solutions to transport and accommodation issues
  • Liaise with our accommodation and travel supply partners to make last minute changes and collaborate in problem solving when needed
  • Support the customer support team with pre- and post-booking enquiries and tasks when in-trip support is quiet.

FAQs

What are the working hours for the In-Trip Support Intern position?

The working hours are from 8 am to 5 pm, Tuesday to Saturday.

Is this role customer-focused?

Yes, this role is centered around providing excellent customer support and enhancing the travel experience for our customers.

What skills are necessary for this internship?

Candidates should have outstanding customer service skills, problem-solving abilities, excellent communication skills, strong attention to detail, and superb time management skills.

Is there an opportunity for flexible scheduling?

Yes, the position offers flexible working arrangements, including the possibility to work from different locations as long as you attend the London office two days each month.

What kind of experience is preferred for applicants?

Experience in providing fantastic customer experiences and problem-solving in time-pressured situations is preferred.

Are there any specific language skills that would be beneficial?

Fluency or proficiency in French, Italian, Spanish, and/or German would be great but is not required.

Will I be working with a team?

Yes, you will often collaborate with the customer support team and liaise with accommodation and travel supply partners.

What is the salary for this internship?

The salary for the internship is £27,500 per annum, pro-rated for a six-month period.

How does the application process work?

The process includes submitting a CV and a covering letter, followed by a 15-minute call, a take-home scenario, an interview with the Customer Support Manager, and a final interview with senior leadership if successful.

When does the application close?

The application deadline is 23rd February 2025.

Is there a chance for personal development or benefits like holidays?

Yes, interns receive one cost-price Byway holiday per year and access to agency rates with Eurostar for friends and family, in addition to professional growth opportunities within the company.

Are there opportunities for socializing with the team?

Yes, there are monthly socials in London and an annual autumn Away Day to foster team bonding.

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Byway

Joyful holiday journeys by train, boat and bus, savouring slower travel. Local, sustainable and 100% flight free.

Travel & Leisure
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

Byway is a travel company that offers curated and sustainable adventure holidays in the UK. Their ultimate mission is to provide travellers with unique and enriching experiences, taking them off the beaten path to discover hidden gems and natural wonders while minimising their impact on the environment. Byway's purpose is to create memorable journeys that connect people with nature, culture, and local communities, promoting responsible and eco-friendly travel practices. Through their bespoke itineraries and expert guidance, they aim to inspire a deeper appreciation for the beauty of the UK's landscapes and support the preservation of its natural heritage for future generations.

Culture & Values

  • Love the journey

    Making slow travel mainstream is a journey we approach with the optimism and openness needed to learn and grow. We enjoy ourselves, celebrate where we are and we strive to do better. We know sustainability is a journey. We advocate for collective, not individual, impact.

  • Trust and be trusted

    Trust in each other is the foundation of our team. We share insights widely, are grounded in openness, and welcome peer reviews. We trust (but verify), We are trustworthy, We are trusted experts.

  • Mainstream means everyone

    We listen to, respect, amplify and support all stakeholders. Our product is for everyone. Byway is for everyone. We value and actively hire for diversity and empathy. We do not accept discrimination, hate or harassment. We respect local contexts and listen to and uplift expert and local insights.

Benefits

  • Hybrid remote

    Two days in London per month, the rest is remote from wherever you like

  • Flexible hours

    80 hours per two weeks whenever as long as you’re able to fulfill commitments

  • In-person fun

    Monthly socials, annual away day and annual weekend away

  • Discounted holidays

    Trade discounts and personal travel planning for your annual holiday