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Intern, Customer Care Rep

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JM Family Enterprises, Inc.

Nov 29, 2023

Applications are closed

  • Internship
    Full-time
    Starts on Jun 02
    Summer Internship
  • Customer Relations
  • Saint Louis

Requirements

  • This is a full-time, onsite position at our St. Louis, MO office.
  • Ideal candidate will be actively enrolled in a bachelor's degree seeking program at an accredited college or university with a focus in business. (Qualified candidates actively enrolled for a degree in a related field will also be considered) and must have completed at least one semester of classes.
  • High school diploma or equivalent.
  • Initiative-taking and positive team player that can work remotely.
  • Strong people skills: understand and manage yours and the customers emotions, work to find a mutually agreeable solution with the customer.
  • The ability to be a critical thinker and problem solver necessary to manage high demand, high pressure situations with customers.
  • Ability to multi-task, navigating multiple systems/multiple screens while listening to customers and documenting necessary information in our systems.
  • Ability to manage priorities in a fast-paced environment.
  • Bilingual (English/Spanish) strongly preferred.
  • Excellent verbal, written and interpersonal communication skills with the ability to effectively interact with various departments and associates (up to and including Senior Management)
  • Knowledge of retail and lease auto finance is helpful.
  • Good computer and data entry skills.
  • Ability to work flexible schedules and overtime (evening and weekend hours, if required)
  • Prior customer service experience is preferred.

Responsibilities

  • Assist customers via phone, email and/or chat by addressing inquiries, resolving issues, and providing product/service information.
  • Collaborate with the Customer Service team to troubleshoot and respond to customer inquiries or issues promptly and professionally.
  • Maintain accurate and organized records of customer interactions, including inquiries, resolutions, and feedback.
  • Familiarize yourself with our products/services to provide accurate and helpful information to customers.
  • Work closely with the Customer Service team to share insights, suggestions, and best practices for improving customer experiences.
  • Assist in monitoring and maintaining service quality standards to ensure customer satisfaction.
  • Proactively gather feedback from customers to identify areas for improvement and report trends or recurring issues to the team.
  • Take advantage of learning opportunities, training, and mentorship to enhance your customer service skills.
  • Contribute to special projects or initiatives within the Customer Service department as assigned.
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JM Family Enterprises, Inc.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services, franchising and specialty distribution industries. Its family of companies includes: Southeast Toyota Distributors, the world’s largest independent distributor of Toyota vehicles; JM&A Group, a company committed to improving automotive dealers’ performance by offering Finance & Insurance products and services, dealership training and consulting; World Omni Financial Corp. (dba Southeast Toyota Finance), a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast; JM Lexus, one of South Florida’s leading Lexus dealers; Home Franchise Concepts®, a multi-brand franchise network consisting of Budget Blinds®, The Tailored Closet™, PremierGarage®, Concrete Craft®, AdvantaClean®, Lightspeed Restoration™, Kitchen Tune-Up®, Bath Tune-Up®, Two Maids® and Aussie Pet Mobile®; and Futura Title & Escrow, a family of leading independent title and escrow companies which includes Alliance Title & Escrow, AmeriTitle, Pacific Alliance Title, Kittitas Title and Escrow, and Momentum Title Agency; and Rollease Acmeda, a leading specialty distributor of window covering systems.