FAQs
When is the expected start date for the Intern, Guest Relations position?
The candidate is expected to be available to start in March, 2025.
What languages are required for this internship?
The ideal candidate must speak Arabic, French, Italian, Spanish, German, or Russian in addition to English.
What will the intern be responsible for regarding VIP guest arrivals?
The intern will help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
Will the intern have any interaction with guests?
Yes, the intern will help meet and greet guests and establish personal contact with them during their stay.
What departments will the intern work closely with?
The intern will work closely with Front Office, Housekeeping, Room Services, Concierge, and all Food & Beverage departments.
What types of requests will the intern handle?
The intern will handle amenity requests and other guest relations programs, as well as attend to specific guest requests ensuring efficient and proactive service.
Will the intern assist with handling guest complaints?
Yes, the intern will handle guests' complaints as part of their responsibilities.
Is previous experience in Guest Relations necessary for this internship?
The job description does not specify a requirement for previous experience, but experience in customer service or hospitality may be beneficial.
Will the intern be involved in team meetings?
Yes, the intern will run and participate in the VIPs meeting.
What is the primary goal of the Intern, Guest Relations?
The primary goal is to meet and exceed guest expectations by providing efficient and courteous Guest Relations service.