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Intern - Membership & Billing (Summer 2024)

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Blue Cross Blue Shield of Arizona

Jan 30, 2024

Applications are closed

  • Internship
    Part-time
    Summer Internship
  • Banking & Finance
  • Phoenix

Requirements

  • Required Qualifications:
  • Required Work Experience:
  • Student in any year of study at an accredited university working towards a bachelor’s degree in any field
  • Required Education:
  • High-School Diploma or GED in general field of study (Applies to All Levels)
  • Preferred Qualifications:
  • Preferred Work Experience:
  • Prior internship experience with BCBSAZ or its affiliates
  • 1 year Customer Service experience
  • Experience in a healthcare environment
  • Preferred Competencies:
  • Preferred Professional Competencies:
  • Knowledge of a wide range of matters pertaining to the organization's operations

Responsibilities

  • Interpret various forms of group and subscriber remittances and reconcile payments to the accounts receivable.
  • Reconcile monthly payments received, identify out of balance conditions and generate appropriate customer notification
  • Monitor and balance all general ledger transactions within department standards.
  • Answer calls from subscribers, group representatives and brokers.
  • Identify discrepancies and appropriately communicate to customer as necessary.
  • Explain to customers a variety of information concerning the organization’s services, including, but not limited to rates, benefits, changes in coverage, eligibility, BCBSAZ programs etc.,
  • Process eligibility received in various formats within applicable processing system.
  • Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
  • Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
  • Document and record facts in regard to inquiries and correspondence by updating BCBSAZ files and system.
  • The position if part-time seasonal and the incumbent should be able to work between 20-40 hours per week.
  • Perform all other duties as assigned.
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Blue Cross Blue Shield of Arizona

Inspiring Health in Arizona for over 80 years.

Science & Healthcare
Industry
1001-5000
Employees
1939
Founded Year

Mission & Purpose

Blue Cross Blue Shield of Arizona is committed to Inspiring Health and making it easy. With a focus on connecting people with the care they need, BCBSAZ offers individual, family, group, Medicare, and Medicaid health insurance and related services to more than 1.9 million customers. Through advanced clinical programs and community outreach, BCBSAZ is Inspiring Health in Arizona. A non-profit company, BCBSAZ and its subsidiaries employ more than 2,500 people throughout the state. Help us continue to Inspire Health in Arizona by joining our award-winning team. No matter what stage of your career you’re in, we offer the resources and support you need to pursue your dreams. Explore what's possible with a career at Blue Cross Blue Shield of Arizona. Blue Cross Blue Shield of Arizona is an independent licensee of the Blue Cross Blue Shield Association.