Logo of Huzzle

Intern, Service Desk Analyst

image

Encova Insurance

Jan 12, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    People, HR & Administration
  • Columbus

Requirements

  • Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
  • Preference may be given to those pursuing a degree in Management Information Systems (MIS) or Computer Science.

Responsibilities

  • Respond to incoming user phone calls and walk-up requests.
  • Provide First-level support of various technology hardware and software issues and requests.
  • Troubleshoot technology issues to resolution or escalate in accordance with defined procedures.
  • Triaging incoming incidents and requests then routing to appropriate support team.
  • Document user interactions, actions taken, and resolutions within the ticketing management system.
  • On behalf of IT users, follow up with support teams regarding the status and expected completion of incidents and requests.
  • Follow up with IT users to gather more information, confirm their issue was resolved, or ensure the requested service was provided.
  • Other Functions:
  • Coach users on the installation and use of company provided technology hardware and software.
  • Research issues and/or interact with co-workers to find solutions.
  • Recommend improvements to the IT Service Desk operations, standards, and procedures.
  • Other duties as assigned.

Encova Insurance provides commercial, auto, home and life insurance.

Finance
Industry
1001-5000
Employees

Mission & Purpose

Encova Insurance provides commercial insurance, including workers’ compensation, as well as auto, home and life insurance. A super-regional carrier ranked in the top 20 mutual insurance companies in the United States, Encova includes more than 1,200 associates writing in 28 states and the District of Columbia, premiums in excess of $1 billion, a surplus in excess of $1.46 billion and assets in excess of $4.1 billion. The group markets insurance solutions through more than 2,000 independent agencies in the Midwest, Northeast and South.