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Internship - Customer Experience Support

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Thermo Fisher Scientific

Oct 18, 2024

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Research & Development
  • Milan

Requirements

  • Student currently enrolled in classes leading to an accredited Bachelor’s degree level in a commercial/management or life-science field
  • Fluency in Italian and English languages
  • Students requiring to complete an internship
  • Desire and motivation to develop a career in Customer experience
  • Ability to work independently and as a member of a cross-functional team
  • Ability to learn, be mentored, and improve
  • Outstanding customer focus
  • Accuracy and attention to detail is required in performing all functions of this position.
  • Ability to identify and solve problems and to multi-task under due dates.
  • Work in close collaboration with key partners such as Sales, Finance, Legal, Operations, to ensure a fast and professional response to our customers’ inquiries
  • Good organizational skills and the ability to prioritize effectively
  • Demonstrate judgment, tact and subtlety in dealing with internal and external customers
  • Excellent written and oral communications skills are required
  • Experience with Microsoft Office package

Responsibilities

  • As part of the Customer Care team in Italy you will be in contact with customers from Life Sciences organizations, Biotech and Clinical companies or public institutions.
  • You will support our customer experience activities aiming at providing excellent service to our customers.
  • You will be introduced to many commercial and administrative processes that support the order fulfillment cycle, including quoting, as well as you will collaborate with diverse parts of the function.
  • You will have a wide portfolio of tasks to complete.
  • Plus test your natural curiosity in challenging current state, propose for process improvement opportunities and suggestions for efficiency gains.

FAQs

What is the work schedule for this internship?

The work schedule is standard, Monday through Friday.

What are the environmental conditions of the internship?

The internship will be conducted in an office environment.

What opportunities does this internship provide?

This internship provides a chance to gain real-world business experience, build a professional network, and learn the operations of Thermo Fisher Scientific.

Who will I be working with as an intern in this position?

As an intern, you will be working as part of the Customer Care team in Italy and will interact with customers from Life Sciences organizations, biotech and clinical companies, and public institutions.

What tasks will I be responsible for during the internship?

You will support customer experience activities, assist with order fulfillment processes, collaborate with various teams, and propose process improvements.

What qualifications are needed to apply for this internship?

Applicants must be students enrolled in a Bachelor’s degree program in a commercial/management or life-science field, fluent in Italian and English, with a desire to develop a career in customer experience.

Is this an unpaid internship?

The job description does not specify, so you may want to inquire directly about the compensation.

Are there opportunities for mentorship during the internship?

Yes, the internship encourages learning and mentorship to help you improve and develop professionally.

What skills are important for a successful candidate?

Important skills include outstanding customer focus, attention to detail, problem-solving abilities, good organizational skills, and excellent written and oral communication skills.

Is previous experience required to apply for this internship?

No previous experience is specified as a requirement for this internship; however, relevant skills and motivation to learn are important.

Can students who are required to complete an internship apply?

Yes, students who need to complete an internship as part of their academic program are encouraged to apply.

What will I learn during my internship?

You will learn about customer experience, commercial and administrative processes, and how to support various functions within the organization.

What is Thermo Fisher Scientific's mission?

Thermo Fisher Scientific's mission is to enable customers to make the world healthier, cleaner, and safer.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.