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Internship - Customer Service Analytics (Summer 2024)

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Orlando Utilities Commission (OUC - The Reliable One)

Feb 7, 2024

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
  • Orlando

Requirements

  • Currently enrolled at an accredited college or university
  • Academic status of Sophomore, Junior, Senior, or Master's
  • Program of study: Business Administration major (or related area of study)
  • Cumulative GPA of 3.0 or above
  • Authorized to work in the United States
  • Internship Requirements:
  • Ability to use Microsoft Office Suite (Outlook, Word, Excel, Power Point, etc.) and standard office equipment (telephone, computer, copier, etc.)
  • Working knowledge in data analytics (reviewing and analyzing survey data)
  • Strong attention to detail, organizational, and communication skills
  • Commitment to building an inclusive work environment
  • Preferred Skills:
  • Completed coursework in statistics and data analytics
  • Proficient in Spanish, verbal and written
  • Working knowledge or previous experience utilizing Salesforce

Responsibilities

  • Assist with designated business unit functions as needed under the direction of the supervisor.
  • Support the designated business unit’s specific project needs.
  • Actively contribute to day-to-day functions within the business unit.
  • Collaborate and partner with other team members to support business unit initiatives and project deliverables.
  • Research, evaluate, and analyze processes, procedures methods, practices, strategies to ensure effectiveness and compliance and provide recommendations.
  • Apply diversified knowledge in academic discipline principles to a variety of assignments.
  • Participate in collaborative meetings and work sessions.
  • Plan, coordinate, develop, and implement various projects and strategies to meet business needs.
  • Gather, organize, analyze, and present data and findings.
  • Organize and monitor assigned tasks.
  • Perform other duties as assigned.
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Orlando Utilities Commission (OUC - The Reliable One)

1001-5000
Employees
1923
Founded Year

Mission & Purpose

The Orlando Utilities Commission (OUC - The Reliable One) is a municipally-owned public utility providing electric and water services to the citizens of Orlando, Florida, St. Cloud, Florida, and unincorporated Orange and Osceola counties. Established in 1923 by a special act of the Florida Legislature, OUC is the second largest municipal utility in Florida and 14th largest municipal in the country. OUC provides electric, water, chilled water and/or lighting services to 400,000 accounts. The company is governed by a five-member commission (including the Mayor of Orlando), which is responsible for all operating policies. OUC has maintained the best electric reliability in the state of Florida for 21 years in a row, when compared to Florida’s investor-owned utilities. Our power is produced at the OUC-owned Stanton Energy Center via a diverse fuel portfolio, which includes nearly 20 megawatts of solar energy. And, our clean, safe, great-tasting water - which is pumped from the Lower Floridan Aquifer - undergoes more than 20,000 chemical and bacteriological water quality tests each year, including tests for more than 135 regulated and unregulated substances like lead and copper.