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IT Commercial Ops Intern

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Johnson Controls

Nov 30, 2023

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
  • Cork

Requirements

  • PREFERRED DEGREE BACKGROUND:
  • Business Information Systems
  • Computer Science
  • IT Project Management
  • DESIRED SKILLS:
  • Be creative, think outside the box and don’t be afraid to challenge the status quo
  • Have excellent communication skills and an ability to influence people
  • Detail-oriented with strong analytical and problem-solving skills
  • Be open to interact with people from different backgrounds and cultures
  • Build relationships and work successfully in global teams, take initiative, and possess creativity
  • Excellent interpersonal skills
  • Accountability & Results Driven
  • Ability to execute in a team environment and on own initiative
  • Technical acumen and an eagerness to learn

Responsibilities

  • User Access and Audit Management: The intern will assist with user access management across our Salesforce environment and help find opportunities to automate/improve on the process. They will also be involved in compliance checks to ensure that all users are created in accordance with internal audit requirements.
  • User and Support Governance: The intern will act as an IT liaison for our business stakeholders, who provide the first level of support to our end users. Responsibilities may include hosting calls, creating, and presenting training material, and acting as a conduit between the business and our external IT Support Teams. Additionally, the intern will help develop the IT Service Catalog pages for Salesforce and ServiceMax.
  • Automation Mini-Projects: Using the low-code automation tools in Salesforce to drive efficiencies and reduce errors in Salesforce user provisioning.
  • Data Analysis/Reporting: Using the reporting and querying tools available in Salesforce to analyse large volumes of data to help focus continuous improvement initiatives.
  • Ad Hoc and Project Work: Actively participate in projects initiated by the team, including the standardization of the process governance data capture across our Salesforce environments.
  • SFDC Platform: Full Salesforce training will be provided, and the intern will also assist with user access management/report and dashboard creation/data loads and exports/other ad-hoc tasks as required.
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Johnson Controls

Government
Industry
10,001+
Employees
1885
Founded Year

Mission & Purpose

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry.