IT Field Manager Intern

7-Eleven

Jan 23, 2025

Applications are closed

Internship
Full-time
Summer Internship
IT & Cybersecurity
Business, Operations & Strategy
Irving

Requirements

Pursuing a degree (Bachelor’s or Master’s) in Computer Science, Computer Engineering or related technical field
Exceptional attention to detail, time management and prioritization skills
Ability to independently lead projects and collaborate with cross-functional colleagues
Understand of the RIS (Retail Information System) including POS, ISP. GOT, and Scanner functionality
Strong verbal and written communication skills; ability to communicate effectively across multiple stakeholders, including senior management
Strong problem resolution skills; able to provide solutions and recommendations for resolution
Excellent verbal and written communication skills.
Proficiency in Microsoft PowerPoint, Excel and other Microsoft Office applications

Responsibilities

Obtain knowledge of Store RIS System & how different application work by spending time in 7-Eleven store & working with dedicated IT Field Manager.
Analyze ServiceNow Case data to identify trends and opportunity stores in every regions for proactive monitoring & addressing root cause.
Review daily open network cases to ensure proper resolution process being followed to get issues resolved within reasonable time frame.
Work with assigned IT Field Manager to gain knowledge of cash report process from start to finish & get familiar with procedural cash report issues.
Participate in UAT (User Acceptance Testing) session for all new software/hardware in lab stores before production release.
Participate extensively in pilot phase of new software and hardware releases and ensures that system issues are reported timely and effectively to the project and support teams during pilot.
Provide input into system development and procedures improvements through consultation with Operations and Store Support Center departments.
Work with Operations to address area specific solutions/procedures for unusual/"One-off" sales situations.
Maintain extensive understanding of how and why systems and applications work the way that they do in order to develop communications and address issues and issues within assigned regions/zones.
Serve as the business liaison and primary contact for all RIS and 7hub communications to and from the field regarding system functionality, design, rollout, and ongoing upgrades and enhancements.

FAQs

What is the duration of the IT Field Manager Intern position?

The internship will occur during the summer months for a duration of 10-12 weeks.

What type of degree is required for this internship?

Candidates must be pursuing a degree (Bachelor’s or Master’s) in Computer Science, Computer Engineering, or a related technical field.

Will the intern work closely with anyone during the internship?

Yes, each intern will work closely with a dedicated coach who will meet regularly to discuss project progress and provide ongoing feedback.

What are some key responsibilities of the IT Field Manager Intern?

Responsibilities include analyzing ServiceNow Case data, participating in User Acceptance Testing (UAT), maintaining knowledge of the Store RIS System, and serving as a liaison for communications between IT and store operations.

Are there opportunities for professional development during the internship?

Yes, interns will attend a lunch series that provides a cross-functional view of the organization and exposure to senior leadership.

What skills are necessary for this role?

Necessary skills include attention to detail, time management, problem resolution, strong verbal and written communication, and proficiency in Microsoft Office applications.

Will I be involved in any testing of new software or hardware?

Yes, the intern will participate extensively in the pilot phase of new software and hardware releases and assist in User Acceptance Testing (UAT) sessions.

Is prior experience required for this internship?

Prior experience is not specifically mentioned, but a strong understanding of Retail Information Systems and problem-solving skills are important.

Will the intern have direct exposure to store operations?

Yes, the intern will spend time in 7-Eleven stores to gain knowledge of the Store RIS System and related processes.

What is the focus of the projects that interns will work on?

Interns will focus on improving and simplifying store processes and systems while addressing root causes of issues reported in various operational tools.

7-Eleven

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

7-Eleven introduced the world to convenience. And in return, the world made us the #1 convenience retailer. It started with a simple idea – give customers what they want, when and where they want it. That was 1927. And what started on a single ice dock in Dallas, Texas, has since grown to more than 70,000 locations in 18 countries around the globe. The idea may have been simple, but it started a retail revolution.