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IT Helpdesk Intern - Summer 2024

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Assured Guaranty

Feb 14, 2024

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
  • New York

Requirements

  • Student currently pursuing a bachelor’s degree
  • Minimum 3.0 GPA
  • Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
  • Excellent written and oral communication skills
  • Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
  • Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
  • Excellent organizational and time management skills

Responsibilities

  • Diagnose and troubleshoot common hardware and software issues
  • Document all incidents into ServiceNow (Ticketing System)
  • Configure and deploy Windows desktops, including assembly and disassembly
  • Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
  • Manage, troubleshoot, and deploy mobile devices
  • Provide QA testing on major IT projects
  • Microsoft Teams Deployment
  • Desktop PC and VDI performance monitoring
  • Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)

Protecting investors and lowering issuers' borrowing costs for more than three decades

Finance
Industry
201-500
Employees
1985
Founded Year

Mission & Purpose

Assured Guaranty is the leading provider of financial guaranty insurance. We guarantee timely payment of scheduled principal and interest when due on municipal, public infrastructure and structured financings. Issuers use our financial guarantees to lower their cost of funds, broaden distribution and diversify funding sources. For more than three decades, our insurance subsidiaries have helped to lower the cost of borrowing for municipalities and other issuers across the United States by guaranteeing a wide range of tax-exempt and taxable, investment-grade, municipal bonds that are supported by either tax revenues or revenues from essential public projects or services. From schools to clean water, from transportation projects to hospitals and more, we help municipalities build sustainable public infrastructure and better serve their residents, including their underserved and at-risk communities. We are also active in the United Kingdom, Europe, Australia and other developed countries, where we guarantee public-private partnership, local authority and regulated utility financings. In structured finance, globally, we guarantee asset securitizations and craft custom applications of our guarantees to assist our institutional clients in managing their portfolio risk and capital. For investors, our value proposition includes not only the security of our unconditional, irrevocable guaranty but also our experienced credit selection, underwriting and surveillance. Our business model has proven its resilience through multiple business cycles, and we have demonstrated our commitment to maintaining the financial strength to protect our policyholders for the life of their insured investments. In addition, our subsidiary Assured Investment Management LLC provides alternative investment management and advisory services to institutional and other qualified investors through our investment arm and offers a variety of credit-focused strategies and structured finance solutions.