IT Part-time Intern – Undergrad

Proofpoint

Nov 28, 2023

Applications are closed

Internship
Part-time
Off-cycle Internship
Software Engineering
San Francisco

Requirements

Ability to successfully work as part of a team.
Comfortable supporting both Mac/PC
Ability to troubleshoot issues with both hardware and software
Familiarity of desktop applications, (i.e., Office 365, McAfee AV, VPN, imaging software, etc.)
Familiarity of other IT disciplines, (i.e., Telecom, Server operations, Video conference, etc.)
Customer Service skills
Excellent written and oral communication in English
Ability to follow written and verbal instructions
Ability to troubleshoot/problem solve
Excellent Customer Service skills
Ability to communicate effectively
Candidate Profile:
You have the ability and interest in working part-time (a maximum of 30 hours/week) in our Sunnyvale, CA office. You are currently pursuing an undergraduate degree and are successfully maintaining an above average GPA. This internship is scheduled to start January to August 2024

Responsibilities

Troubleshoot and resolve IT Help tickets in a timely manner
Provide technical support with computer hardware and software
Complete IT onboarding and offboarding for all employees.
Hardware provisioning and desk setups for end users
Assist onsite and remote users with IT related inquiries
Assist IT Management and other IT teams in other projects as needed

Proofpoint

Welcome to the new threat landscape — Proofpoint gives you protection & visibility for your greatest cybersecurity risk.

Technology

Industry

1001-5000

Employees

2002

Founded Year

Mission & Purpose

Proofpoint is a cybersecurity company specialising in protecting organisations from advanced threats and attacks through their comprehensive suite of email security, data loss prevention, and compliance solutions. Their ultimate mission is to safeguard businesses' critical information and digital assets, ensuring the confidentiality, integrity, and availability of data. With a focus on preventing cyber risks and enhancing email and data security, Proofpoint's purpose is to empower businesses to communicate and collaborate securely while mitigating the risks associated with modern digital communication and information sharing.