IT Service Desk Intern

AlixPartners

Apr 19, 2024

Applications are closed

Internship
Full-time
Off-cycle Internship
IT & Cybersecurity
New York

Requirements

Actively enrolled in or recently completed an IT related program
Interest in Microsoft applications and operating systems (Windows 10)
Desktop and laptop PC’s, printers, and networking knowledge; knowledge of iOS
Highly effective interpersonal skills
Dependable with strong customer service skills, effective verbal and written communication skills with the ability to interact with people at all levels
Good planning and organizational skills with excellent attention to detail
Ability to work under pressure in demanding situations in a fast-paced environment
Willing to learn and take direction, adaptable, and able to work autonomously
Ability to lift 25 pounds.
Excellent written and verbal communication skills in English
Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization
Must be currently authorized to work in the United States. No VISAs available for this position

Responsibilities

Answer and respond to phone calls directed to the Service Desk
Identify, diagnose, and resolve problems for employees’ IT equipment
Provide one-on-one end-user problem resolution over the phone or by email
Provision laptop PC builds
Administer mobile technology (not limited to) iOS and In Tune
Maintain and ensure accuracy of all asset information for all PC’s, printers, mobile phones, monitors, and defined peripherals
Identify issues and escalate to other members of the team or IT group as appropriate
Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

AlixPartners

Consulting

Industry

1001-5000

Employees

1981

Founded Year

Mission & Purpose

For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation. These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it. Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver. Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.