Candidates must be pursuing a degree in computer science or related field, possess strong technical problem-solving skills, have experience with macOS and Windows operating systems, and exhibit excellent team collaboration and customer service mindset. Ability to communicate effectively, troubleshoot methodically, and familiar with remote desktop applications.

Provide front-line Service Desk support for end users, handle inbound support requests, create/disable system accounts, troubleshoot technical issues, ensure SOX compliance, document procedures, escalate unresolved issues, collaborate with IT team on special projects, and deliver exceptional customer service while learning fundamental IT skills.

Software Engineering

United Kingdom

Reading

Large

CrowdStrike (Nasdaq: CRWD), a global cybersecurity leader, has redefined modern security with the world’s most advanced cloud-native platform for protecting critical areas of enterprise risk — endpoints and cloud workloads, identity and data.

Powered by the CrowdStrike Security Cloud and world-class AI, the CrowdStrike Falcon® platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting and prioritized observability of vulnerabilities.

Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity and immediate time-to-value.

CrowdStrike: We stop breaches.

Technology

CrowdStrike

<ul><li>The CrowdStrike Information Technology Service Desk Team is looking for an&nbsp;IT Service Desk Intern to join our team. The ITSD Team is a key component of the CrowdStrike team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.</li><li>This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.</li><li>The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly.&nbsp;</li><li>This position will be focused on providing support for employees across various departments and locations.</li><li>The IT Service Desk Intern will be responsible for proper prioritisation and initial troubleshooting of all incoming requests for support from Crowdstrike employees across the globe.</li><li>The IT Service Desk Intern will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.</li></ul>

Currently Studying

Bachelors

The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team. The ITSD Team is a key component of the CrowdStrike team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly. This position will be focused on providing support for employees across various departments and locations.The IT Service Desk Intern will be responsible for proper prioritisation and initial troubleshooting of all incoming requests for support from Crowdstrike employees across the globe.The IT Service Desk Intern will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

IT Service Desk Launch Internship - Summer 2024 - Reading, UK

Requirements

Responsibilities

CrowdStrike

Mission & Purpose