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IT Year-Round Internship - Support Analyst

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Enterprise

Feb 26, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
  • Saint Louis

Requirements

  • Must live in the St. Louis Metropolitan area
  • Must be a current Junior or above, enrolled full-time in college or university for the Fall 2024 semester
  • Currently pursuing a bachelors degree in Computer Science or Information Systems
  • Available to work varying shifts Monday - Friday between the hours of 6am and 6pm (20-25 hours/week for the Fall and Spring Semester and 40 hours/week for the Summer)
  • Ability to accept $22 per hour
  • Must have a technical proficiency in the following areas:
  • Windows 10
  • Troubleshooting Business or personal PC hardware/software
  • Internet Explorer
  • MS Office products
  • Network printing, a plus
  • LAN architectures and transport protocols (Such as TCP/IP), a plus
  • Smartphone technology (including Active Sync), a plus
  • Standard computer hardware and peripherals, a plus
  • Remote connectivity (ie. Citrix), a plus
  • Must have the ability to meet all work from home technical requirements
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be 18 years of age or older
  • Qualified candidates must also possess the following competencies:
  • Results Oriented
  • Working with a Team
  • Detail Oriented
  • Analyzing
  • Communication
  • Flexibility
  • Work from Home (WFH) Requirements:
  • Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
  • High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.

Responsibilities

  • Resolve inbound technology-related problems in a support center environment
  • Provide remote customer service by responding to inbound and placing outbound phone calls; and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
  • Troubleshoot problems quickly to determine the appropriate resolution path
  • Document incidents within the IT service management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue
  • Maintains proper tracking of incident resolution for reference and management reporting\
  • Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems
  • Monitors and modifies the progress of the service request process to provide an easy path for business partners to report issues or to request assistance
  • Maintains established service level agreements to meet customer expectations and quality standards
  • Escalates issues to next appropriate level of support; provides concise documentation to increase efficiency of next level of support in understanding and prioritizing requests further
  • Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up

Travel & Leisure
Industry
10,001+
Employees
1957
Founded Year

Mission & Purpose

It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world. That means, no matter where you live, there’s probably a great opportunity with us right down the road.

Culture & Values

  • Our brands are the most valuable things we own

    Our reputation is everything, and every employee has a stake in protecting our brands and helping our business grow.

  • We work hard … and we reward hard work

    Running a successful business is hard work. When our team members commit to their responsibilities and future, they receive the accolades and rewards they deserve.

  • Customer service is our way of life

    Our goal is to exceed every customer’s expectations. And that starts with our people. One customer. One handshake. One delivered promise at a time.

  • Great things happen when we listen … to our customers and to each other

    We achieve our high level of service by taking the time to understand the needs of every customer and employee. And that leads us to new opportunities.

  • Personal honesty and integrity are the foundation of our success

    We treat every person who walks through our door with respect. Whether it’s a customer or an employee, our focus is on building loyal, long-term relationships by meeting their needs and earning their trust.

  • We strengthen our communities – one neighbourhood at a time

    The Enterprise business began in neighbourhoods. We owe our success to the people in the communities where we live and work. We’re committed to supporting them and growing – together.

  • Our company is a fun and friendly place where teamwork rules

    Decades after he stepped down from day-to-day management, Jack Taylor was still greeting employees with the question, "Are you having fun?" Because that’s how our teams grow – having a good time while working together toward a common goal.

  • Our doors are open

    Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

Benefits

  • Sick Pay

  • Maternity & Paternity Leave

  • Life Insurance

  • Pension Plan