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Marketing Intern Summer 24

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Cox Communications

Feb 4, 2024

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Marketing
  • Atlanta

Requirements

  • Self-starter, flexible and curious
  • Highly organized, detail oriented and fast learner
  • Excellent verbal and written communication skills
  • Strong desire to learn; ability to learn new systems and tools
  • Accountable for meeting deadlines and work performed
  • Ability to multi-task and work in a fast-paced environment

Responsibilities

  • We know it takes a village to help get those less fortunate connected to the internet and to provide these households with the tools they need to succeed. That’s why having partners to help spread the word, help customers sign up and broaden our portfolio of customer tools is critical to closing the digital divide. In order to expand our portfolio and partnerships, you will:
  • Develop partner education materials, e.g., Power Point, newsletters, etc….
  • Assess partnership opportunities to help broaden our reach and broaden our portfolio of offerings; meet with partners and develop recommendations
  • Enhance the customer experience to make it easy for customers to get connected to our internet programs by evaluating the end-to-end customer journey. This may include:
  • Reviewing customer facing materials including our web experience to enroll and sign up for our Affordability & Digital Equity internet programs; identify improvements and work with appropriate teams to implement
  • Voice of the customer - Gather customer feedback from existing sources to identify and recommend improvements; this includes call listening and reviewing customer feedback data
  • Sales and care agent materials - Evaluate education and training materials used by our sales and care agents related to our Affordability & Digital Equity programs; make recommendations for improvements and work with teams to implement
  • Reviewing data to identify areas of opportunity and work cross-functionally to pull in key stakeholders
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Cox Communications

The largest private telecom company in America, we serve nearly seven million homes and businesses across 18 states.

Telecommunications
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology that’s inspired by a culture that puts people first, and we’re always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, people who have fun doing it. In short, people like you.