Logo of Huzzle

Home

Matches

Explore

Manage

Member Support and Dispute Intern (Washington, DC or Lakewood, CA)

image

AARP

Jan 27, 2025

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Research & Development
  • Washington

Requirements

  • Must be enrolled in a degree program at an accredited college or university as rising undergraduate juniors or seniors, graduate students, or postdoctoral students and remain academically enrolled throughout the internship, or must have previously graduated from college and enrolled in a continuing education program
  • Strong written and verbal communication skills
  • Basic understanding of data analysis and reporting
  • Eagerness to learn and adapt to new tasks and challenges
  • This position can be in Washington, DC, or Lakewood, CA
  • Regular and reliable job attendance
  • Exhibit respect and understanding of others to maintain professional relationships
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Responsibilities

  • Assist with Member Inquiries: Help respond to member inquiries received through various channels (social media, chat, email, written correspondence, and telephone)
  • Data Analysis and Reporting: Analyze data to improve member experiences across different platforms and touchpoints
  • Communication and Policy Explanation: Learn to communicate the organization’s policies, legislative positions, and benefits to members
  • Service Recovery and Case Resolution: Support the team in administering service recovery strategies to ensure positive member experiences. Help research and resolve cases involving the Better Business Bureau and Attorney General
  • Collaboration and Feedback: Work with team members and other departments to ensure responses align with organizational goals. Provide feedback to improve processes and member interactions

FAQs

What is the location for the Member Support and Dispute Intern position?

The position can be based in either Washington, DC, or Lakewood, CA.

What are the academic requirements for this internship?

Applicants must be enrolled in a degree program at an accredited college or university as rising undergraduate juniors or seniors, graduate students, or postdoctoral students, or must have previously graduated from college and enrolled in a continuing education program.

What are the hours and compensation for this internship?

The hourly range is $18 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates.

Is this internship paid?

Yes, this internship is a paid position.

What kind of tasks will the intern be responsible for?

The intern will assist with member inquiries, data analysis and reporting, communication and policy explanation, service recovery and case resolution, and collaboration with team members and other departments.

Are there benefits provided with this internship?

Internships are non-exempt positions and are not eligible for employee benefits.

Is there an option to continue the internship beyond the anticipated start date?

Yes, there is an option to continue the internship throughout the year after the anticipated start date of Spring 2025.

What type of work environment can the intern expect?

The intern will work in a hybrid environment, observing remote work on Mondays and Fridays, except for essential functions.

Does AARP support diversity and inclusion in the workplace?

Yes, AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Is there a requirement for the intern to work in the office?

Yes, the position will be in an office/open office environment, and the intern should be able to work effectively surrounded by moderate noise.

image

AARP

Government
Industry
1001-5000
Employees
1958
Founded Year

Mission & Purpose

AARP, formerly known as the American Association of Retired Persons, is a non-profit organisation dedicated to empowering people aged 50 and older to live their best lives. Through advocacy, education, and community engagement, AARP works to address key issues such as healthcare, financial security, and social connectedness. With millions of members nationwide, AARP provides resources, information, and services to help individuals navigate the challenges and opportunities of ageing while promoting dignity, independence, and quality of life for older adults.