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Network Operations Center (NOC) Student Intern

  • Internship
    Full-time
    Off-cycle Internship
  • Columbus
  • Quick Apply

AI generated summary

  • You must be enrolled in a STEM degree program in Ohio, able to work at least 12 hours/week, and ideally have customer service experience.
  • You will troubleshoot network issues, maintain DNS, use monitoring tools, manage ServiceNow tickets, interact with carriers and vendors, and shadow Tier 3 and Optical teams.

Requirements

  • Education/Experience Required
  • Student must be enrolled in a degree-granting program in Ohio.
  • Must be able to work at least 12 hours per week.
  • Education/Experience Desired
  • Enrolled in a degree-granting program related to Science, Technology, Engineering, Math (STEM) including but not limited to computer science or computer engineering.
  • Preferred customer service experience.

Responsibilities

  • Troubleshooting network issues
  • Domain Name System (DNS) maintenance
  • Utilizing network monitoring tools including alarm management, data visualization, and log inspection
  • ServiceNow ticketing and operational procedures
  • Interacting with telecommunication carriers, customers, and vendors
  • Opportunity to shadow OARnet Tier 3 and Optical teams

FAQs

What is the primary focus of the Network Operations Center (NOC) internship?

The primary focus of the NOC internship is to provide students with hands-on experience in troubleshooting network issues, maintaining Domain Name System (DNS), utilizing network monitoring tools, and assisting with operational procedures in a 24x7 network environment.

What are the minimum enrollment requirements for the internship?

Students must be enrolled in a degree-granting program in Ohio to be eligible for the internship.

How many hours per week are interns expected to work?

Interns are expected to work at least 12 hours per week.

Are there preferred fields of study for applicants?

Yes, applicants should ideally be enrolled in a degree-granting program related to Science, Technology, Engineering, and Math (STEM), including but not limited to computer science or computer engineering.

Can interns work during the summer and academic breaks?

Yes, this position offers employment throughout the year, including summer months and academic breaks, optionally.

What is the location of the internship?

The internship is currently located at West Campus – 1224 Kinnear Road, Columbus, OH 43212.

Is customer service experience considered valuable for this internship?

Yes, preferred customer service experience is desired for applicants.

What is the application process for the internship?

Applicants should upload their resume and schedule of available work hours to the “Resume/CV” section of the application form.

What type of training will interns receive?

Interns will receive mentorship, specialized training, and certification opportunities relevant to network engineering functions.

Are the work hours flexible for students?

Yes, the work hours and shift schedules may vary depending on the student’s class schedule.

The highest-ranked public university in Ohio, home to world-class faculty, passionate students & innovative researchers.

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Mission & Purpose

One of the largest universities in the United States, The Ohio State University is a leading research university and the model for Ohio's public higher education institutes. Founded in 1870 as a land-grant university, it consistently ranks as one of the top public universities in the United States. The main campus is located in Columbus, and regional campuses are located in Lima, Mansfield, Marion, Newark and Wooster.