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Operations Intern

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Byway

Mar 1, 2025

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
  • London

Requirements

  • Experience planning and booking overland travel, whether in a professional or personal capacity and a willingness to learn and develop expertise to align with Byway practices
  • An exceptional eye for detail with quick thinking, agility and creativity in problem solving
  • Excellent communication and interpersonal skills, capable of working well with our team
  • An ability to make decisions that maximise customer enjoyment while operating within company guidelines
  • Operational skills and experience, with a demonstrated ability to confidently work through a pipeline of tasks and deliver great results to time and budget

Responsibilities

  • Prepare comprehensive Journey Guides that enrich our customers' travel experiences
  • Perform thorough pre-departure checks and provide a clear handover to the In-Trip Support team
  • Collaborate with our Routing, Ticketing and sales teams to align ticketing options with our unique travel experiences and devise alternatives for disrupted journeys, ensuring seamless travel for our customers in a cost-effective manner
  • Communicating with hotels and accommodation suppliers to ensure customers’ requests are being met
  • Share constructive feedback regarding Ops processes to improve user experience over time

FAQs

What is the duration of the Operations Intern position?

The internship is for seven months.

What are the working hours for this internship?

The role offers flexible working, with 20 days to work wherever you like and 2 days in the London office each month.

What is the salary for the Operations Intern position?

The salary is £27,500 per annum, pro-rated for the duration of the internship.

Is experience in the travel sector required for this position?

While operational experience is important, previous experience in the travel sector, especially in areas like sustainability or flight-free travel, is not required but would be a plus.

How does the application process work?

If your application is successful, you will have a 15-minute call with the Ops Executive, followed by a take-home scenario and then an interview with the Ops Team Lead.

What is the company's stance on diversity and inclusion?

The company encourages applications from all backgrounds, including people of colour, the LGBTQ+ community, people with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.

What are the key responsibilities for the Operations Intern?

Key responsibilities include preparing Journey Guides, performing pre-departure checks, collaborating with various teams for seamless travel, and communicating with hotels to meet customer requests.

When does the application close for the Operations Intern position?

Applications close on 3rd March 2025.

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Byway

Joyful holiday journeys by train, boat and bus, savouring slower travel. Local, sustainable and 100% flight free.

Travel & Leisure
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

Byway is a travel company that offers curated and sustainable adventure holidays in the UK. Their ultimate mission is to provide travellers with unique and enriching experiences, taking them off the beaten path to discover hidden gems and natural wonders while minimising their impact on the environment. Byway's purpose is to create memorable journeys that connect people with nature, culture, and local communities, promoting responsible and eco-friendly travel practices. Through their bespoke itineraries and expert guidance, they aim to inspire a deeper appreciation for the beauty of the UK's landscapes and support the preservation of its natural heritage for future generations.

Culture & Values

  • Love the journey

    Making slow travel mainstream is a journey we approach with the optimism and openness needed to learn and grow. We enjoy ourselves, celebrate where we are and we strive to do better. We know sustainability is a journey. We advocate for collective, not individual, impact.

  • Trust and be trusted

    Trust in each other is the foundation of our team. We share insights widely, are grounded in openness, and welcome peer reviews. We trust (but verify), We are trustworthy, We are trusted experts.

  • Mainstream means everyone

    We listen to, respect, amplify and support all stakeholders. Our product is for everyone. Byway is for everyone. We value and actively hire for diversity and empathy. We do not accept discrimination, hate or harassment. We respect local contexts and listen to and uplift expert and local insights.

Benefits

  • Hybrid remote

    Two days in London per month, the rest is remote from wherever you like

  • Flexible hours

    80 hours per two weeks whenever as long as you’re able to fulfill commitments

  • In-person fun

    Monthly socials, annual away day and annual weekend away

  • Discounted holidays

    Trade discounts and personal travel planning for your annual holiday