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Pharmacy/Pharmcst - Intern - Jacksonville

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Kroger

Mar 4, 2024

Applications are closed

  • Internship
    Part-time
    Off-cycle Internship
  • Healthcare
  • Jacksonville

Requirements

  • Be actively enrolled in a US school of pharmacy
  • Hold a current state issued Pharmacy Intern license

Responsibilities

  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of pharmaceutical products and be able to competently discuss these products with customers and prescribers.
  • Provide drug counseling to customers.
  • Assist with over the counter medications recommendations.
  • Be able to accurately input patient and prescription information into the pharmacy computer system.
  • Dispense the correct medication.
  • Contact prescribers’ offices for authorization.
  • Bag filled prescriptions and deliver to customer accurately.
  • Process third party insurance information for customers.
  • Contact insurance companies on the behalf of the customers, if necessary
  • Facilitate charge purchases for customers.
  • Accept and interpret oral and written prescriptions accurately for fill/refill.
  • Clean the department.
  • Provide immunizations under the supervision of the pharmacist
  • Compare and check incoming orders.
  • Stock incoming orders properly.
  • Return unused medication stock bottles to stock.
  • Notify management of customer or employee accidents.
  • Notify pharmacist on duty if they are made aware of a prescription incident.
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

FAQs

What are the primary responsibilities of the Pharmacy Intern in Jacksonville?

The primary responsibilities include creating an outstanding customer experience through exceptional service, assisting the department manager in reaching sales and profit goals, maintaining a safe and clean environment, and monitoring quality assurance standards.

How important is customer service in this role?

Customer service is extremely important in this role as the intern is expected to embrace the Customer 1st strategy, encourage associates to deliver excellent service, and establish a positive experience that encourages customers to return.

What values should the Pharmacy Intern embody?

The Pharmacy Intern should demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Will I be working independently or as part of a team?

You will primarily be working as part of a team, assisting the department manager and collaborating with other associates to deliver exceptional customer service and meet sales and profit goals.

What type of environment will I be working in?

You will be working in a department that is focused on customer service and maintaining a clean and safe environment, which is crucial to providing a positive customer experience.

Is experience in a pharmacy setting required for this internship?

While previous experience in a pharmacy setting may be beneficial, it is not explicitly mentioned as a requirement for the internship position.

What does “monitoring established quality assurance standards” mean in this context?

Monitoring established quality assurance standards means ensuring that the pharmacy operations meet the company’s guidelines and regulations regarding safety, cleanliness, and service quality, thereby enhancing the overall customer experience.

What goals will I be helping the department manager to achieve?

You will be helping the department manager reach sales and profit goals that are established for the department, contributing to the overall success of the pharmacy.

How can I encourage other associates to provide excellent customer service?

You can encourage other associates by modeling excellent service yourself, sharing best practices, and fostering a positive and supportive team environment that prioritizes customer satisfaction.

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Kroger

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.