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Procurement Professional

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IBM

Oct 22, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Logistics

Requirements

  • Any Graduate with 0 to 1 years of relevant experience in Customer Support, Inquiry Management/ Freshers.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting.
  • Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier/Client over phone/email as and when required. Listens and gets clarification; Responds well to questions.
  • Written Communication - Writes clearly and informatively; Able to read and interpret written information.
  • Skills required – Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multi task, Client facing skills, strong organization skills, attention to detail, Good presentation skills & procurement background.

Responsibilities

  • Receives PR and Converts to Purchase Orders.
  • Indirect Procurement Purchasing activity and support Sourcing team.
  • Support queries from Client /stakeholder, internal IBM.
  • Support Client on enabling contracts and content.
  • Transmits POs to suppliers and Expedites delivery when needed/requested.
  • Manages goods/services claims and escalation point for customer queries.
  • Amends or closes Purchase Orders, Reporting activity.
  • Handle queries received from Business Requestors, Suppliers, Procurement Managers and from Accounts payable.
  • Create reports on Open PO, Blanket PO expiration report, Contract’s Expiration report and other reports in the required format with good quality.
  • Maintain updated records on processed transactions.
  • Able to manage priorities, deadlines and tasks in order to meet deadlines and accomplish goals; Ability to handle multiple concurrent tasks.
  • Good interpersonal interaction and able to work well with the team and Client stakeholders.
  • Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in Rotational Shift.
  • Assumes additional responsibilities as assigned.

FAQs

What kind of experience is required for this position?

The role is suitable for any graduate with 0 to 1 years of relevant experience in Customer Support or Inquiry Management, including freshers.

What are the main responsibilities of a Procurement Operations Buyer?

A Procurement Operations Buyer is responsible for managing customer requests, converting purchase requisitions to purchase orders, supporting sourcing teams, interfacing with clients and suppliers, expediting deliveries, and handling claims and escalations.

What skills are preferred for this role?

Preferred skills include strong written and verbal communication, ability to multitask, client-facing skills, strong organizational skills, attention to detail, good presentation skills, and a procurement background.

Will I need to work in shifts?

Yes, the position requires the ability to work in a rotational shift.

Is prior procurement experience necessary?

While prior procurement experience is preferred, it is not strictly necessary; the role is open to fresh graduates as well.

How important are interpersonal skills for this job?

Interpersonal skills are essential as the role involves interaction with clients, suppliers, and internal teams.

What kind of reports will I be expected to create?

You will be responsible for creating reports on Open Purchase Orders, Blanket Purchase Order expiration, and contract expiration, among others.

Are there opportunities for career growth within IBM?

Yes, IBM emphasizes continuous learning and development, providing opportunities for career growth and personal development.

What attributes are important for this role?

Important attributes include a positive attitude, planning, curiosity, self-discipline, and the ability to manage multiple tasks and meet deadlines.

What does IBM value in its employees?

IBM values dedication to client success, innovation, trust, personal responsibility, and a collaborative spirit among its employees.

Technology
Industry
10,001+
Employees
1911
Founded Year

Mission & Purpose

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