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Product Content Internships (Tech Writer, Tech Editor) - Summer 2024

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ServiceNow

Nov 17, 2023

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Product
  • San Diego

Requirements

  • Currently pursuing a Bachelors or Masters degree in Liberal Arts, Communications, Technical Communications, or related field
  • Graduating December 2024, or later
  • Able to work full time for 12-weeks during the summer
  • Candidates are required to provide a solid writing sample demonstrating your ability to research, analyze, and apply critical thinking to a subject or sample web pages or other multimedia communications project. Along with a summary of how the project was created and the deadline for the work.
  • For samples that were the result of a team effort, please indicate what specific area is your original work.
  • Ability to learn highly technical products quickly, using pre-release software and internal documentation
  • Experience working in markup languages such as DITA, HTML, XML, or SGML
  • Ability to obtain information through research, interviews, and experimentation
  • Passionate about writing and have a strong conviction to improve the writing of others
  • Explain technical concepts in clear and concise prose
  • Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views

Responsibilities

  • Technical Writing Intern:
  • Creating product documentation for end users and system administrators
  • Learning to author in a variety of environments, primarily DITA/XML
  • Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
  • Working closely with multiple development teams in an Agile environment
  • Conducting peer reviews of documentation
  • Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)
  • Technical Editing Intern :
  • Contribute to terminology development in English
  • Align English and target language terminology in Acrolinx and XTM (a translation management system).
  • Propose solutions to terminology and grammar issues in Acrolinx that writers or editors report
  • Daily responsibilities will depend on your background and may include working in applications such as: Now Platform, Oxygen, Eclipse, Acrolinx
  • Create a project related to the tools and processes within the editing team and supervised by a staff editor
  • Content Design Intern:
  • Use language to create an intuitive user experience that helps users achieve their goals
  • Work closely with content designers to define and adapt ServiceNow’s voice, tone, and style guidelines in our platform and product experiences
  • Collaborate with researchers, product designers, and product managers to understand user needs and define approaches to creating content that meets those needs
  • Collaborate with product designers to craft and iterate on user-interface text that guides users through designed experiences
  • Experiencing first-hand the creative processes as they exist in an Enterprise software environment.
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ServiceNow

A purpose-driven company. Making work, work better for people guides everything we do.

Technology
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Culture & Values

  • Wow our customers

  • Win as a team

  • Create belonging

  • Stay hungry and humble

Benefits

  • Generous family leave

  • Flexible PTO

  • Matched donations

  • 401(k) matching

  • Annual learning stipends

  • Paid volunteer time