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Sales Assistant

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Ryman

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should be passionate about our brand, exceed customer expectations, work well independently and in a team, maximize sales, communicate effectively, and be flexible with hours and location.
  • You will engage customers, handle complaints, achieve KPIs, manage stock, maintain visual standards, promote products, and ensure health and safety compliance.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Strong communication and team working skills
  • A dedication to learning and developing your own skills
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant position?

The Sales Assistant position requires you to work 15 hours per week.

What responsibilities will I have as a Sales Assistant?

As a Sales Assistant, you will support the store management team, drive turnover and revenue, handle customer complaints, engage with customers, maintain stock levels, promote visual merchandising, and ensure compliance with health and safety policies.

What qualities are you looking for in a candidate?

We are looking for candidates who are passionate about the Ryman brand, enthusiastic and driven to exceed customer expectations, self-motivated, flexible with working hours, possess strong communication skills, and are dedicated to learning and development.

Will I receive training as a Sales Assistant?

Yes, you will undergo a training program to help you excel in your role.

Are there opportunities for career advancement?

Yes, there are opportunities for advancement through our apprenticeship programs and other development opportunities within the company.

What benefits does Ryman offer to its employees?

Ryman offers a competitive pay package, a company pension scheme, generous holiday allowance including additional wellbeing days, exclusive discounts, a Cycle2Work scheme, and long service and recognition awards.

Is Ryman an equal opportunities employer?

Yes, Ryman is committed to being an equal opportunities employer and follows the guidelines of the Equality Act to recruit a diverse workforce.

Can I expect to work as part of a team?

Yes, teamwork is emphasized in this role, and you will be expected to work well independently and as part of a team.

What should I do if I have a complaint from a customer?

You would confidently and professionally handle customer complaints, including returns, to ensure customer retention while acting as an ambassador for the Ryman brand.

Is this job description exhaustive?

No, please note that the job description is not exhaustive, and you may be required to carry out other duties as needed.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.