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Sales Assistant

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Ryman

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Dunfermline

AI generated summary

  • You should be passionate about our brand, customer-focused, driven, self-motivated, and a team player with strong communication skills, eager to learn, and flexible with hours and location.
  • You will engage customers, address complaints, exceed KPIs, manage stock, maintain store standards, and enhance sales through product knowledge and upselling while ensuring compliance with health and safety.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Strong communication and team working skills
  • A dedication to learning and developing your own skills
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant position?

The Sales Assistant position requires working 5 hours per week.

What responsibilities will I have as a Sales Assistant?

As a Sales Assistant, you will support the store management team, engage with customers, handle complaints, achieve KPIs, manage stock, maintain visual merchandising standards, and ensure compliance with Health and Safety policies.

What personal qualities are desired for this role?

We are looking for individuals who are passionate about the Ryman brand, enthusiastic about exceeding customer expectations, self-motivated, confident in maximizing sales opportunities, and dedicated to continual learning and development.

What kind of training will I receive?

You will receive a training program designed to help you excel in your role, along with opportunities through our apprenticeship programs to further build your skills.

Will I be part of a team?

Yes, you will be part of a passionate and dynamic team that values your growth, ideas, and impact.

Is there any support available for mental health?

Yes, we provide access to mental health first aiders, wellness sessions, and support groups for our employees.

Are there any benefits or discounts available?

Yes, you will have access to exclusive discounts across all our brands and through our benefits hub, in addition to a competitive pay package and a company pension scheme.

What is the company culture like at Ryman?

At Ryman, we prioritize our customers, encourage resilience, innovation, and adaptability, and foster a supportive environment where teamwork and enthusiasm thrive.

Is Ryman an equal opportunities employer?

Yes, Ryman is committed to being an equal opportunities employer, focusing on creating a diverse and inclusive workforce.

Will there be opportunities for career advancement?

Yes, we offer training programs and apprenticeship opportunities that allow you to build on your skills and advance your career within the company.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.