Sales & Customer Experience Intern

Hornblower Group

Dec 4, 2023

Applications are closed

Internship
Full-time
Off-cycle Internship
Sales & Business Development
Chicago
Remote

Requirements

Must be a current college student at Sophomore level or above
Must live within 50 miles of physical work location (NBC Tower, 455 North Cityfront Plaza Drive, Chicago, IL) tor in person and networking opportunities
One (1) year customer service experience preferred; call center/reservation experience is a plus
Must be available to work 40 hours per week, including required weekend availability; schedule is subject to change weekly according to operational needs
Must be able to work remotely and maintain a remote workstation where essential duties are able to be met
Must have excellent oral and written communication skills -expression and comprehension
Bilingual is a plus
Proficient computer skills including typing skills and the ability to navigate through multiple computer systems
Must deal calmly and effectively with high-stress situations

Responsibilities

Inbound Sales & Customer Service
Answer incoming calls promptly and professionally using learned City Experiences' sales skills and scripts to explain products, services, and pricing
Obtain guest information and accurately enter orders into reservation systems
Convert the maximum number of calls to sales
Upsell enhancement packages and cross-sell among products within City Experiences' portfolio
Assist in Omnichannel platform with Chat, SMS, and Email as needed
Develop comprehensive knowledge of product offerings, product extras, pricing, and scripting tor all standard products
Resolve guest problems using strong guest service skills and exercising diplomacy in keeping with company objective and guest retention
Outbound calls to prospective leads as needed
Accountable tor timekeeping, including scheduled shifts, breaks, and overtime
Practice and follow the company's RESPECT system and policies
Attend applicable meetings and training as designated or necessary
Performance will be measured by sales bookings, phone metrics, NPS score, management evaluation, and feedback from guests
Execute other projects as assigned by management including project collaboration with leadership team

Hornblower Group

We Create Amazing Experience - and Opportunities!

Travel & Leisure

Industry

10,001+

Employees

1980

Founded Year

Mission & Purpose

Hornblower Group is a global leader in experiences and transportation. Hornblower Group’s corporate businesses are comprised of three premier experience divisions: American Queen Voyages®, its overnight cruising division; City Experiences, its land and water-based experiences as well as ferry and transportation services; and Journey Beyond, Australia’s leading experiential travel group. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking tours, food tours and excursions), overnight experiences (cruises and railways) and ferry and transportation services. Hornblower Shipyard, LLC, a subsidiary of Hornblower Group, provides vessel outhaul and maintenance services at our shipyard in Bridgeport, Connecticut. Additionally, Anchor Operating System, LLC, a subsidiary of Hornblower Group, provides reservation, ticketing, and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers 114 countries and territories, 125 U.S. cities and serves more than 22 million guests annually. Headquartered in San Francisco, California, Hornblower Group’s additional corporate offices reside in Adelaide, Australia; Boston, Massachusetts; Chicago, Illinois; Fort Lauderdale, Florida; London, United Kingdom; New Albany, Indiana; New York, New York; Dublin, Ireland; and across Ontario, Canada. 