FAQs
What is the role of a Sales Floor Volunteer?
A Sales Floor Volunteer is the first point of contact for customers in our charity shop, providing assistance with finding items, answering questions, and helping to maintain an attractive and organized shop environment.
What are the typical tasks for a Sales Floor Volunteer?
Typical tasks include helping customers on the shop floor, promoting campaigns and instore sales, working on window and shop displays, keeping the shop tidy and well organized, and assisting fellow volunteers and staff with customer queries.
Is this role paid?
No, this is an unpaid voluntary position.
What are the eligibility requirements to volunteer?
Volunteers must be aged 17 or older and should not have any unspent criminal convictions.
How many hours do I need to commit to volunteering?
You can volunteer for a few hours a week or even just a couple of hours occasionally, depending on your availability.
What benefits do volunteers receive?
Volunteers receive a 25% discount on donated goods, a 10% discount on new goods, unlimited support from Retail Trust, access to training, reimbursement of reasonable travel expenses, refreshments, volunteer certificates, references, and access to discounts with other retailers.
Will I receive support while volunteering?
Yes, you will receive unlimited, free, and confidential support from Retail Trust.
Can I volunteer if I have a criminal record?
Unfortunately, we cannot accept volunteers with unspent criminal convictions for this role.
Is there an opportunity for training and development?
Yes, volunteers have access to training and development opportunities.
Are refreshments provided during volunteering?
Yes, refreshments are available for volunteers during their time at the shop.