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Seasonal Sales Advisor

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Hotel Chocolat

9d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be reliable and flexible to meet trading and delivery needs, and comfortable working under pressure in a fast-paced environment.
  • You will assist customers in finding gifts, process transactions, support deliveries, maintain store standards, and prepare beverages and snacks, ensuring a clean and inviting environment.

Requirements

  • Are you reliable and flexible to meet the needs of the stores trading and delivery times?
  • Are you comfortable working under pressure in a fast-paced environment?

Responsibilities

  • Immersing our customers in the world of Hotel Chocolat and a store full of inspirational seasonal products including the perfect gift – the Velvetiser.
  • Ensuring our customers find the perfect Christmas gift for everyone on their shopping list by discovering your customers’ reason for their visit, asking them key questions to establish their buying needs and checking for allergens throughout your time with them.
  • Supporting the store team with deliveries and replenishment as needed.
  • Processing transactions, refunds and exchanges at the till.
  • Maintaining a high standard in our store and café areas to WOW our customers.
  • If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
  • Supporting where you can to the success of your store and team.

FAQs

What are the working hours for the Seasonal Sales Advisor position?

The hours will vary based on store trading and delivery times, and flexibility is required to meet the demands of the busy Christmas season.

Is prior experience in retail necessary for this role?

While prior experience in retail is beneficial, it is not explicitly required. A passion for chocolate and a dedication to customer service are essential.

What will my main responsibilities be as a Seasonal Sales Advisor?

Your main responsibilities will include providing excellent customer service, assisting customers in finding gifts, processing transactions, supporting deliveries, maintaining store standards, and, if applicable, preparing food and beverages in the café area.

How much can I expect to earn in this position?

The pay is £12.54 per hour for most locations and £13.59 per hour for London stores.

Will I receive any discounts as an employee?

Yes, you will receive a 50% unlimited staff discount to use on products for yourself, friends, and family, as well as a 70% discount on a stay at the Hotel Chocolat in St Lucia.

Is there room for career progression with Hotel Chocolat?

Yes, the company offers opportunities for personal development and real career progression within an exciting and expanding organization.

What kind of customer service skills do I need for this role?

You should be passionate about sweetening customer experiences, able to ask relevant questions to determine their needs, and ensure they have a delightful shopping experience.

What is the company culture like at Hotel Chocolat?

Hotel Chocolat has a family-oriented culture built around a shared love for chocolate, innovation, and dedication to quality and customer experience.

Are there any specific health and safety guidelines I need to follow while working in the café area?

Yes, you will need to adhere to the company's guidelines and processes for preparing food and beverages, as well as maintaining a clean and safe café area for customers.

How can I learn more about Hotel Chocolat's commitment to equality, diversity, and inclusion?

You can visit their People Pledge page on their website at hotelchocolat.com/uk/engaged-ethics/our-people.html for more information.

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Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.