FAQs
What are the primary responsibilities of the Student Worker position?
The primary responsibilities include supporting the Customer Service Team in processing customer inquiries electronically, participating in process improvement, ensuring the quality of apps and online offerings, and being involved in various small projects.
What are the required qualifications for this position?
The required qualifications include being a student in the fields of Japanology, Medicine, Informatics, or Book Studies, having analytical skills with good knowledge of MS Office, being a team player with empathy, possessing strong communication skills, and having excellent proficiency in both German and English.
How many hours per week is the student worker expected to work?
The student worker is expected to work up to 20 hours per week.
What is the hourly wage for this position?
The hourly wage for this position is €18.
Are there opportunities for personal development in this role?
Yes, the position offers extensive opportunities for personal initiative, independence, and responsibility, as well as active coaching to help advance your career goals.
Is previous customer service experience required for this role?
Previous customer service experience is not specifically required, but familiarity with customer service processes and strong communication skills are beneficial.
Are applicants from diverse backgrounds encouraged to apply?
Yes, Elsevier is an equal opportunity employer and encourages qualified applicants from diverse backgrounds to apply.
What is the work environment like for this position?
The work environment is within an international corporation with flat hierarchies, direct communication, and a focus on customer service expertise.
How should candidates apply for this position?
Candidates interested in this position should submit their application as instructed in the job posting.
What should I do if I need accommodations during the hiring process?
If you need accommodations during the hiring process, please complete the Applicant Request Support Form or contact the provided phone number for assistance.