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Summer 2024 Intern - PhD User Research Internship - Slack

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Salesforce

Oct 23, 2023

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Research & Development
  • San Francisco

Requirements

  • Must be graduating December 2024 or later
  • A strong portfolio, showcasing foundational proficiency in different steps of a research process, such as: data collection, cleaning and analysis, synthesis, and documenting and sharing findings
  • Commitment to learning from others that equals a passion for sharing what you’ve learned
  • Self-awareness of your strengths and growth areas and a desire to improve your skills
  • Experience working and collaborating with diverse teams in a dynamic environment
  • Experience collaborating with others (either research or other functions) to understand, explore, and answer research questions
  • Excellent written and verbal communication skills
  • Nice to have:
  • Preferred applicants are currently in their second to fourth year pursuing a Master’s or Ph.D. degree. Programs such as human-computer interaction, anthropology, sociology, psychology, communication, information science, or any program with an applied research component are preferred.
  • Experience using multiple research methodologies, such as user interviews, usability testing, surveys, diary studies, co-creation, inferential statistics, etc.
  • Experience using a remote / digital tool for research, such as UserTesting.com, User Interviews, Qualtrics, Surveymonkey, dscout, Zoom, etc.

Responsibilities

  • Work closely with your mentor and user research leadership to define the details of your projects and contribute to the overall direction of your product area
  • Collaborate with design, engineering, and product management to understand the critical research questions and craft a research approach to best answer them
  • Conduct actionable research to help guide the product team’s decision-making and design process
  • Solicit and incorporate feedback on your work from your mentor, other user researchers, and multi-functional team members
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Salesforce

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Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,