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Summer Intern - World Trade Center, Customer Experience Insights

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The Port Authority of New York & New Jersey

Dec 15, 2023

Applications are closed

  • Internship
    Full-time
    Starts on May 29
    Summer Internship
  • Data
  • New York

Requirements

  • Enrollment in an undergraduate or graduate program through the Fall 2024 semester (August 2024 or beyond)
  • Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.
  • Excellent written and oral communication skills
  • Interest in contributing to the success of the New York and New Jersey region.
  • Interest in public service and/or transportation
  • Willingness to learn.
  • Desired:
  • Interest in Communications, Marketing or similar field
  • Data gathering, management, and visualization experience
  • Social Media Analytics (Hootsuite, Brandwatch, or similar)
  • QR Code Tracking and Analytics (Beaconstac or similar)
  • Website Analytics (Google Analytics, Google Console, and SEO Tools)
  • Customer Survey Analytics (Medallia, Qualtrics, or similar)
  • Analytical and problem-solving skills

Responsibilities

  • Create and program surveys at the direction of the Marketing Manager
  • Assist existing customer experience team with analysis of data streams including but not limited to:
  • Social media and website analytics tracking
  • Customer/employee survey data
  • QR code data
  • Special event analytic data
  • Assist in daily analytics tracking and creating visualizations for Customer Experience programs
  • Utilize social listening data and insights to pinpoint customer pain points and improvements
  • Remain abreast of industry trends in CX data analytics and prepare benchmarking recommendations.
  • Participate in relevant meetings to provide data updates as needed.
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The Port Authority of New York & New Jersey

Our Mission is to keep the region moving.

Government
Industry
5001-10,000
Employees
1921
Founded Year

Mission & Purpose

If you have ever flown out of JFK, biked across the George Washington Bridge, or captured that perfect picture of the World Trade Center, then you have witnessed just some of what the Port Authority of NY & NJ does. For almost 100 years, the Port Authority has been designing, engineering, and operating the transportation infrastructure that moves people and goods to, from, and throughout one of the most economically competitive and culturally vibrant regions in the world. Whether we’re fortifying the tunnels under the Hudson River to withstand future super storms, or raising a bridge so larger cargo vessels can reach the premier port on the East Coast, our nearly 7,000 employees are committed to the work they do – work that moves millions of people and supports billions of dollars in economic activity each year. Our need for skilled, forward-thinking individuals, who are truly passionate about serving the public, continues to grow. And we’re not talking just about engineering, transportation, and urban planning professionals. We are always looking for professionals in Audit, Business Administration, Communications, Construction, Environmental Planning, Finance, IT, Media, Operations & Maintenance, Public Safety, and Security, to name just a few. We are also looking for those driven to diversify their skills. As a member of our team, you will have the opportunity to explore any number of career paths, so just because you start in one field doesn’t mean you have to stay in it.